Unlocking Collaboration
Today, we are addressing a recent development that has prompted us to reflect on our commitment to collaboration, transparency, and effective communication.
Yesterday, I received an email from the Information Commissioner’s Office (ICO) regarding a data protection complaint brought forth by GreenSquareAccord (GSA). Instead of initiating a direct conversation with us, GSA chose to approach the ICO with their concerns. This decision left us again pondering the missed opportunity for dialogue and cooperation.
This also seemed rather strange as the ICO stated that the complaint pertained to us not sharing complaints with GSA. Something that couldn’t be further from the truth. We have a written statement from GSA stating the following:
“We will not be responding to any correspondence we receive from you, whether through your personal email accounts or your Housing Sector and GSA Residents websites.” - Julianne Britton, Director of Customer Services - 18th April 2023
Dare I suggest this is another example of GreenSquareAccord wanting to have their cake and eat it.
What can we learn?
At Housing Sector Limited, we have always championed the power of collaboration in addressing residents' concerns and streamlining complaint resolution processes. We believe that open communication is the cornerstone of effective problem-solving. This recent ICO engagement has reinforced our commitment to fostering collaboration among housing providers.
In light of this recent ICO engagement, we want to again extend an open invitation to all housing providers to join us in a new approach that benefits both residents and providers alike. Let's make collaboration the foundation of our interactions and, in doing so, create a stronger, more efficient housing ecosystem.
Our mission at Housing Sector Limited is to enhance the lives of residents while simplifying interactions between housing providers and their tenants. We offer a range of services, including:
Resident Support - We assist residents in obtaining the support they need from their housing providers. This includes raising maintenance issues, mediating disputes, and clarifying contractual matters.
Complaint Streamlining - We've pioneered an approach that consolidates multiple complaints into a single, comprehensive case. This not only reduces the volume of emails and issues raised with providers but also streamlines the resolution process.
Accessible Support for All Residents - We believe that every resident should have access to support, regardless of their financial situation. That's why our services are offered entirely free of charge. Our commitment to accessibility ensures that every resident can receive the assistance they require.
Let’s Talk!
Are you a housing provider looking to improve resident satisfaction and streamline your operations? We invite you to embrace a different approach. Let's work together to create a more harmonious housing ecosystem, where open dialogue and collaboration are at the forefront.
To discover how Housing Sector Limited can support you and your residents, please don't hesitate to reach out. Let's transform this challenge into an opportunity for growth, collaboration, and positive change within the housing sector. Together, we can redefine what it means to provide exceptional housing services and support.