Understanding the Service Charge Residential Management Code - A Guide for Landlords and Residents
The Service Charge Residential Management Code, now in its third edition and published by the Royal Institution of Chartered Surveyors (RICS), is a vital resource designed to enhance the management of service charges in residential properties in England. This Code is approved by the Secretary of State and outlines best practices that promote transparency, fairness, and accountability between landlords and leaseholders.
This article aims to clarify key aspects of the Code for both landlords and residents, offering insights into their respective roles, rights, and responsibilities.
Thou Shalt Not Speak
Freedom of speech is a core pillar of democratic societies, essential for healthy discourse and driving societal progress. It is the bedrock upon which diverse opinions can clash, ideas can be challenged, and innovation can flourish. Without the ability to freely express our thoughts and beliefs, our collective capacity for growth and understanding is severely hindered.
From Ponzi Schemes to Strikes - Is This Really The Current State of Social Housing?
In recent weeks, concerns have surfaced regarding the financial health of certain housing associations, my own landlord included, prompting discussions about their management practices and the implications for residents and communities.
Service Charge Strikes will follow…
Service Charge Factor - The straw to break the camel's back?
With the start of the new financial year, residents of affordable and shared ownership homes have been sent their service charge bills, with many of us being dismayed at the hike in fees. Service charges are often a bone of contention; many of us dispute the value for money we receive for this charge when, more often than not, services are woefully neglected.
GreenSquareAccord's latest Governance Failure
GreenSquareAccord's recent credit rating downgrade by Moody’s exposes glaring deficiencies in its governance and financial management. Led by CEO Ruth Cooke, the organisation faces mounting criticism for its inability to address systemic issues and safeguard the interests of its stakeholders. GSA's latest governance failure under Ms. Cooke's leadership highlights the detrimental impact on residents and the broader community.
Unlocking Collaboration
Today, we are addressing a recent development that has prompted us to reflect on our commitment to collaboration, transparency, and effective communication.
Yesterday, I received an email from the ICO regarding a data protection complaint brought forth by GreenSquareAccord (GSA). Instead of initiating a direct conversation with us, GSA chose to approach the Information Commissioner's Office (ICO) with their concerns. This decision left us again pondering the missed opportunity for dialogue and cooperation.
Parallel Journeys, Different Destinations
Since 2016, I, as a resident, have embarked on an arduous battle with my housing provider. Our shared mission has always been to support residents and ensure safe homes, yet it has become increasingly evident that we are heading towards divergent destinations. In this article, I’ll delve into the disconcerting revelations from the Housing Ombudsman's report, highlighting the traits that hinder my provider from attaining the esteemed title of a "simply brilliant landlord."
I’ll shed light on my personal initiatives (the creation of two websites) in an effort to lend a voice to fellow residents who have been silenced by their housing providers. It has become apparent that while my actions speak louder than their words, as we explore the transformative journey and invaluable lessons I have acquired along the way.