Status: Open - 12/12/22

Report No. R002-A2Dominion-12122022

Provider: A2Dominion

Date issue reported: 12/12/2022

Issue: Unsafe areas (risk of trips and falls)

Comments:

This exterior tap by the main entrance door has been gushing since Friday. Pyramid Plus came out on Friday afternoon but the issue was not resolved. This issue was left without a follow up. Despite it being very dangerous, the area that was flooding froze over and that is the only way into the main entrance to Dever House. We have all repeatedly called the out of hours repair team to try and explain why this is so dangerous. When I spoke with ***** on Saturday she totally dismissed at and was rude and treated it like a game. She refused to put me through to her manager. I tried to phone back several times since, many of the times after going through the very long winded pre recorded automated message they would just disconnect the call after 5-10 minutes. This happened 3 times to just myself. You would think there would be more care and responsibility about people’s safety but the way I was spoken to was plain insulting.

The issue is still unresolved. We have an elderly gentleman in the block who has just come out of hospital and is on crutches and other vulnerable people in the block but this didn’t make a difference. If anything in some perverse way this seemed to excite her.

Response: