A2Dominion is a charitable community benefit society and the non-asset holding parent of the group. The group’s strategic focus is on managing and developing social housing. A2dominion provide a range of homes for rent and sale at a price people can afford. They adopt a social model that promises to invest 100% of their profits back into building new homes and providing services, whilst We investing within local communities to ensure their customers learn, get ahead, and have fun together. As published in their annual report for 2021-22 they received 4,564 complaints (11% of residents). 70% of these complaints were dealt with within the 10 day target response time. 95% of a2dominion complaints were dealt with at first stage and only 1% needed to be escalated to the Housing Ombudsmen. There are three stock owning registered providers: A2Dominion Homes Limited (charitable), A2Dominion South Limited (charitable) and A2Dominion Housing Options Limited (non-charitable). The group owns and manages over 39,000 homes in 81 local authority areas across London, the South East and Wiltshire. Its stock is mainly general needs, alongside significant levels of shared ownership housing. It also holds supported/sheltered, student/keyworker, leasehold and private rented stock. For the year ending 31 March 2021, the group reported a turnover of £303m and employed 1,197 full-time equivalent staff. A2Dominion has a target of delivering around 4,300 new homes over 2022-25 and then 900 new homes per year in each of the six years to 2031. This mainly comprises affordable, shared ownership and market sale units (including via joint venture partnerships). A2Dominion is a Homes England investment partner.
RSH Narrative Regulatory Judgement
Provider: A2Dominion Housing Group Limited
Regulatory code: L4240
Publication date: 29 June 2022
Governance grade: G1
Viability grade: V2
Reason for publication: Changed basis for viability grade
Regulatory route: In Depth Assessment
Housing Ombudsmen
A2Dominion Housing Group Limited (202003911)
This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
A2Dominion Homes Limited (202010262)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.
A2Dominion Housing Group Limited (202005971)
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202001096)
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
A2Dominion Housing Options Limited (202004155)
This complaint is about the landlord’s handling of: the resident’s reports of fence repairs; the resident’s reports of damage to her carpet; the related complaint.
A2Dominion Homes Limited (201915585)
This complaint is about the landlord’s response to the resident’s request for an extension to her lease.
A2Dominion Housing Group Limited (201908032)
The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202001158)
The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she owns a property in, in order to progress the sale of the property the handling of a safeguarding referral
A2Dominion Housing Group Limited (202007051)
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
A2Dominion Housing Group Limited (201807216)
The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for compensation correctly. About the handling of the resulting formal complaint.
A2Dominion Housing Group Limited (201905765)
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
A2Dominion Housing Group Limited (201905377)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
A2Dominion Housing Group Limited (201911231)
This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct of its staff.
A2Dominion Housing Group Limited (201914932)
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
A2Dominion Housing Group Limited (202007934)
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.
A2Dominion Housing Group Limited (201905292)
The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors; antisocial behaviour (ASB), including: vandalism of the fire doors; unauthorised visitors using the building for the use/supply of illicit substances; and keeping pets in the building.
A2Dominion Homes Limited (201903686)
The complaint is about the condition of the property when it was let to the resident.