whg (Walsall Housing Group) are a social housing landlord with around 21,000 homes across Walsall and the wider region. whg provide complementary support services to customers if and when they need it, spanning health and wellbeing, jobs and training, life skills and money advice. whg are a strategic partner of Homes England and are working with like-minded organisations to build more homes and help create sustainable and resilient communities fit for the future. whg are dedicated to the success of our people and places which, for our colleagues, means investing in their learning and development, nurturing homegrown talent and promoting from within whenever we can. whg always welcome new colleagues, partners and suppliers who share our vision and values and are equally serious about creating great places to live

RSH Strapline judgement

• Provider: Walsall Housing Group Limited

• Name or Reg Code change details: None

• Regulatory code: L4389

• Publication date: 15 November 2022

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Walsall Housing Group Limited (202009396)

The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This Service has also assessed the landlord’s complaint handling.

Walsall Housing Group Limited (202006506)

The complaint is about the landlord’s handling of the resident’s rehousing application.

Walsall Housing Group Limited (202000914)

The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.