Westward is one of the largest affordable housing providers in the south west with approximately 7,500 households across Devon and Cornwall. Westward provides support services to hundreds of people in the region and manages older peoples and support projects. Westward also has social enterprise projects, Grow and Jigsaw, which work in the areas of horticulture and furniture restoration and re-sales. Westward builds new homes across the region to rent, sell affordably on a shared ownership basis, or using the Help to Buy scheme. Help to Buy South West is the Help to Buy agency for the south west, managed jointly by Westward Housing and Sovereign Housing Association, and provides shared ownership and other equity products to help people buy their own home. A further commercial Westward initiative is Horizon Homes which sells properties on the open market and gift aids profits back into the organisation to provide more affordable housing and services.

RSH Strapline judgement

• Provider: Westward Housing Group Limited

• Name or Reg Code change details: None

• Regulatory code: 4826

• Publication date: 30 March 2022

• Governance grade: G1

• Viability grade: V1

• Regulatory route: In Depth Assessment

Housing Ombudsman

Westward Housing Group Limited (202117711)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling.