wdh (Wakefield & District Housing) were established in 2005, wdh are now one of the UK’s largest social housing providers with over 32,000 homes across the Wakefield district and the wider Yorkshire region. wdh customers are at the heart of everything they do and our vision – to create confident communities – means that they (according to them) deliver services over and above the role of a traditional landlord. With their 2025 strategic business milestone to make real change through social outcomes, wdh want to continue to build on their strong foundations and deliver quality, inclusive and sustainable services that will have a positive impact. Key areas of focus include supporting tenants to stay healthy and maintain their tenancies, taking a proactive approach to help customers and communities to achieve their ambitions and building more new homes and maintaining high quality neighbourhoods. wdh are one of largest employers in the Wakefield district and they are committed to creating an inclusive culture and giving our people the best possible opportunities to develop and thrive.
RSH Strapline judgement
Provider: Wakefield and District Housing Limited
Name or Reg Code change details: None
Regulatory code: L4441
Publication date: 25 May 2022
Governance grade: G1
Viability grade: V1
Regulatory route: In Depth Assessment
Housing Ombudsman
Wakefield And District Housing Limited (202005491)
The complaint concerns: The landlord’s decision not to progress the resident’s Right to Acquire (RTA) application. The level of compensation awarded by the landlord.
Wakefield And District Housing Limited (202007963)
The complaint is about the landlord’s calculation of rent under the social rent reduction.
Wakefield And District Housing Limited (202000248)
REPORT COMPLAINT 202000248 Wakefield And District Housing Limited 31 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Wakefield And District Housing Limited (202006961)
The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct of a member of staff who handled his previous complaint. The landlord’s rejection of the resident’s 21 July 2020 complaint on the basis that it was vexatious.
Wakefield And District Housing Limited (202110047)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.