Watford Community Housing are a housing association with homes across South-West Hertfordshire. Watford Community Housing own and manage more than 5,000 homes with a focus on providing much-needed homes for lower-income households. As a Community Gateway organisation, they’re committed to putting their tenants at the heart of everything they do. As well as working closely with residents to make sure they’re delivering excellent services, they encourage our tenants to become members so they can vote and make decisions which help to shape what they do.

RSH Strapline judgement

• Provider: Watford Community Housing Trust

• Name or Reg Code change details: None

• Regulatory code: L4495

• Publication date: 8 December 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Watford Community Housing Trust (202008650)

This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y and Ms Z) after 16 September 2020. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms X and Ms Y) between 18 March 2019 and 16 September 2020. The landlord’s response to the resident’s

Watford Community Housing Trust (202010443)

The complaint is about the landlord’s response to reports of a boiler leak.

Watford Community Housing Trust (201914487)

The complaint is about the landlord’s handling of repairs to the resident’s kitchen.

Watford Community Housing Trust (202103329)

REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Watford Community Housing Trust (202103445)

The complaint is about the landlord’s handling of the re-turfing of the resident’s garden lawn.