Vivid Housing is a leading provider of affordable homes and extensive support services in the south of England. Everyone has the right to a safe and secure place to call home and with a VIVID home their customers also have access to a wide range of tailored support to sustain their tenancies and look after their wellbeing. This is summed up in their vision “More homes, bright futures”. Vivid Housing doing all we can to help people through the cost-of-living crisis. Vivid Housing invest in communities and address the shortage of affordable housing in the south, building the right type of homes to meet society’s needs. Vivid Housing are the fourth largest developer of new homes amongst housing associations in England, having built over 1,400 last year and their target is to have built 17,000 more new homes in the 10 years since our creation in 2017.
RSH Strapline judgement
Provider: Vivid Housing Limited
Name or Reg Code change details: None
Regulatory code: 4850
Publication date: 28 July 2021
Governance grade: G1
Viability grade: V1
Regulatory route: In Depth Assessment
Housing Ombudsman
Vivid Housing Limited (202007902)
The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.
Vivid Housing Limited (202010013)
The resident complains about how the landlord responded to her reports of damp and mould in the property.
Vivid Housing Limited (202104108)
The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement.
Vivid Housing Limited (202016235)
The complaint is about the landlord’s handling of repairs to the communal lift.
Vivid Housing Limited (202016990)
The complaint is about the way the landlord considered the complainant’s application for housing and its handling of the complaint.
Vivid Housing Limited (202015759)
The complaint is about the landlord's handling of the resident’s:
Vivid Housing Limited (202114858)
The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.
Vivid Housing Limited (202013379)
The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.
Vivid Housing Limited (202000669)
REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Vivid Housing Limited (202005614)
REPORT COMPLAINT 202005614 Vivid Housing Limited 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Vivid Housing Limited (202100151)
REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Vivid Housing Limited (202004239)
The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the Ombudsman untruthfully. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
Vivid Housing Limited (202009229)
The complaint is about the landlord’s response to the resident’s concerns with her service charge increase.
Vivid Housing Limited (202005530)
The complaint is about the landlord's: response to the resident’s reports of defects at the property, response to the resident’s reports of problems with the cleaning of the communal areas and maintenance of the grounds at the property, response to the resident’s concerns relating to the condition of the wider estate, complaints handling.
Vivid Housing Limited (201915956)
The complaint refers to:
Vivid Housing Limited (202008502)
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s key return at the end of the tenancy.
Vivid Housing Limited (202124450)
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.