Fairhive is a ‘not-for-profit’ Registered Social Landlord (RSL) and a Community Benefit Society (CBS), providing affordable housing for over 17,000 people living and working in Buckinghamshire and surrounding areas. Fairhive are one of the area’s leading local social housing providers. Fairhive own and are responsible for in excess of 7,200 homes, 16 supported housing schemes, 157 shared ownership properties and 1924 garages. Fairhive also own 30 commercial units located in the Aylesbury area. With a growing portfolio of properties that covers over 350 square miles across Aylesbury Vale and Buckinghamshire, South Northamptonshire and South Oxfordshire, an annual turnover of over £46.4 million, and over 270 employees; we aim to make a significant social and economic contribution to our local community.

RSH Strapline judgement

• Provider: Vale of Aylesbury Housing Trust Limited

• Name or Reg Code change details: None

• Regulatory code: L4473

• Publication date: 8 December 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Vale of Aylesbury Housing Trust Limited (201912723)

This complaint is about:

Vale of Aylesbury Housing Trust Limited (202014351)

The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.