Torus Housing is a growth and regeneration group with a social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and build vibrant, thriving communities. The region’s largest affordable housing provider, Torus owns and manages around 40,000 homes in Warrington, St Helens, Liverpool and beyond. Profits generated by group members Torus Developments and HMS are reinvested into Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil the mission of ‘growing stronger communities’. Torus operates as a lead strategic partner for Liverpool, St Helens and Warrington Councils, and for the Government’s housing accelerator Homes England.
RSH Strapline judgement
Provider: Torus62 Limited
Name or Reg Code change details: None
Regulatory code: 5065
Publication date: 1 December 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.
The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water charges, and its handling of enquiries about these letters and the subsequent complaint.
The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.
The complaint is about the level of compensation the landlord offered in relation to its response to a leak.
The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of counter-allegations of anti-social behaviour against the resident. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about repairs.
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
The complaint is about a request for compensation following a leak.
The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.
The complaint concerns: The landlord’s handling of a boundary dispute. The landlord's response to the resident’s reports of parking issues. The landlord’s handling of ASB reports.
The resident has complained about the landlord’s handling of the repair to their toilet.
The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.
The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of her request to purchase an additional share in the shared ownership property.
The complaint concerns how the landlord: Responded to the resident’s report of antisocial behaviour (ASB). Managed its correspondence with the resident during the complaint.
The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.
The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.
The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns about asbestos in the property she resides in.
The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by his neighbour. Its investigation into the condition of the resident’s garden. The resident’s concerns regarding the neighbour being allowed to take photographs of his property. The resident’s subject access request (SAR).