Thrive Homes is a professional landlord providing homes where people can thrive. Their business is built around the importance of a home as the foundation that enables individuals and families to build and sustain the lives they want. Thrive Homes own and manage around 5,000 homes throughout Hertfordshire, Bedfordshire Buckinghamshire and Oxfordshire delivering much-needed homes for social and affordable rent, intermediate rent, leasehold, shared ownership (with Thrive OwnHome) and private market rent (through Thrive Places). Thrive Homes are focused on increasing housing availability and affordability in one of the most expensive parts of the UK. Achieving a fair deal for their customers is a priority for everyone at Thrive. In 2019, we introduced the Thrive Deal to ensure that they are clear with their customers about what they can expect from us (their 'offer') and what we expect in return (their 'ask').
RSH Strapline judgement
Provider: Thrive Homes Limited
Name or Reg Code change details: None
Regulatory code: L4520
Publication date: 17 November 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Thrive Homes Limited (202003370)
The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of repairs to the kitchen ceiling.
Thrive Homes Limited (202100890)
The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered.
Thrive Homes Limited (202110185)
The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home.
Thrive Homes Limited (202102346)
The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the standard of cleaning in the communal areas at his property and consequent request for a refund of his service charge. The landlord’s handling of the associated complaint.
Thrive Homes Limited (202122651)
The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her property was not being maintained regularly by the landlord.