Stonewater are a leading social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Managing around 34,500 homes in England for over 76,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, domestic abuse refuges, a dedicated LGBTQ+ Safe Space, and young people’s foyers. Stonewater significant and progressive house-building programme aims to build a minimum of 1,500 new homes a year from 2022/23 and they have a healthy pipeline of development to achieve this, driven by our vision of everyone having the opportunity to have a place that they can call home. Stonewater plough their surplus into building new homes, improving our existing housing stock and investing in customer services. Stonewater are also the biggest management partner for Legal & General Affordable Homes, supporting the organisation with its ambitious plan to build 3,000 homes by 2022 by managing its housing operations in England. As part of their commitment to providing energy-efficient homes, they are working towards meeting the Government's carbon neutrality targets. Stonewater use their Environment Strategy to manage their impact on the environment and minimise their resource usage. With an annual turnover of around £225m and £2.2bn in fixed assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing.
RSH Strapline judgement
Provider: Stonewater Limited
Name or Reg Code change details: None
Regulatory code: L1556
Publication date: 24 November 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Stonewater (5) Limited (201901180)
REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Stonewater (2) Limited (201912877)
The complaint is about the landlord’s response to the resident’s: Concerns regarding service charge elements. Request for reimbursement following redecoration at the property.
Stonewater Limited (202005485)
This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler.
Stonewater (2) Limited (202008221)
The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.
Stonewater Limited (201903301)
The resident complains about:
Stonewater Limited (202011072)
The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.
Stonewater Limited (202010070)
The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.
Stonewater Limited (202003545)
This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) prior to her tenancy being transferred to a different social housing landlord on 13 May 2019.
Stonewater Limited (202000534)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Stonewater Limited (201915252)
This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures while handling the resident’s reports of an inadequate water supply at the property; b. the landlord’s response to the resident’s concerns about rent arrears, his assigned tenancy rating and the landlord’s decision to take court action in respect of arrears;