Soha Housing is a community based, mutual housing association owned by its residents and staff. Soha Housing mutual status embodies our commitment to the full engagement of residents and staff in making decisions about their future, collaborating in the design and delivery of services, and holding Soha to account for delivery of excellent services. Soha Housing own and manage around 7,300 homes throughout Oxfordshire, Wiltshire and West Berkshire, including Oxford, Swindon and High Wycombe and currently have over 15,000 residents. Soha Housing build new homes at sector leading levels – homes for rent, for shared ownership for first-time buyers and sheltered and extra care housing for people who want some extra support. Soha Housing are financially strong and committed to doing all we can to provide homes for the many people who struggle to afford secure, affordable homes in our very expensive area of the country. Soha Housing believe we have an important role to play in building safe, sustainable communities and supporting their residents to access services, facilities, information/advice, and employment and training opportunities. Soha Housing are a member of PlaceShapers, a national alliance of more than 100 community-focused housing associations.

RSH Strapline judgement

• Provider: Soha Housing Limited

• Name or Reg Code change details: None

• Regulatory code: L4130

• Publication date: 27 October 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Soha Housing Limited (202005163)

This complaint is about the landlord’s handling of soundproofing works to the resident’s property.