Riverside Group are one of the leading registered providers of social housing in the UK, with over 75,000 homes. Riverside Group provide support and affordable housing to people of all ages and circumstances throughout England. For nearly 90 years they have been offering much more than simply bricks and mortar. Riverside Group award recognition as Social Landlord of the Year for two consecutive years reflects their commitment to regenerate the neighbourhoods they operate in, working with residents to provide employment and development opportunities as well as improving the environment. This dedication to improving services includes their formal commitment to our corporate social responsibility policy. Whether supporting the homeless, providing desperately needed accommodation or offering rented and shared ownership schemes Riverside Group transform the lives of more than 90,000 people who call their Riverside house 'home'. Riverside Group are committed to ensuring that each one of our customers feels safe, respected and supported in the home they have chosen.
RSH Interim Regulatory Judgement
Provider: The Riverside Group Limited
Regulatory code: L4552
Publication date: 15 December 2021
Governance grade: G2
Viability grade: V2
Reason for publication: Merger Activity
Regulatory route: Reactive Engagement
Housing Ombudsman
The Riverside Group Limited (202109560)
The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.
Riverside Housing Co-operative (Redditch) Limited (202014331)
The resident complained about the landlord’s handling of repairs to the property.
The Riverside Group Limited (202100881)
The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.
The Riverside Group Limited (202123850)
The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.
The Riverside Group Limited (202120187)
The complaint is about the landlord’s handling of an annual gas safety check appointment.
The Riverside Group Limited (202007006)
This complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his neighbours. Repairs to the TV aerial and paving slabs. The related handling of the complaint.
The Riverside Group Limited (202118184)
The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint is also about the landlord’s complaints handling, in particular its response times.
The Riverside Group Limited (202106360)
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
The Riverside Group Limited (202007063)
The complaint is about the landlord’s response to concerns that were raised about staff conduct.
The Riverside Group Limited (201815919)
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
The Riverside Group Limited (202111607)
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
The Riverside Group Limited (202110808)
The complaint is about an increase of service charges.
The Riverside Group Limited (202006904)
The complaint concerns the level of service charges.
The Riverside Group Limited (202102149)
The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.
The Riverside Group Limited (202108359)
The complaint concerns the increase in service charges.
The Riverside Group Limited (202012509)
REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (201915347)
The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin store and communal hallway, a broken communal door, maintenance of the car park and noise nuisance from the property above. The resident has also complained about the landlord’s complaints handling.
The Riverside Group Limited (202101133)
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
The Riverside Group Limited (202013015)
The complaint concerns how the landlord handled: The resident’s request to move property. The resident’s concerns about its staff members conduct. The formal complaint into these matters.
The Riverside Group Limited (202011970)
The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her external gas supply to the property. The landlord’s handling of the associated complaint.
The Riverside Group Limited (202002928)
The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints.
The Riverside Group Limited (202003714)
The complaint is about the landlord’s handling of a property transfer offer.
The Riverside Group Limited (202017095)
The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back of the garden.
The Riverside Group Limited (201911171)
The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to the kitchen, at his own expense, due to the poor quality of workmanship of the landlord.
The Riverside Group Limited (202013603)
The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a lack of consultation around major works.
The Riverside Group Limited (202014886)
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
The Riverside Group Limited (202001988)
The complaint concerns whether or not the resident is liable to pay for communal heating for their property
The Riverside Group Limited (202001482)
The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.
The Riverside Group Limited (201909546)
The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.
The Riverside Group Limited (202006171)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
The Riverside Group Limited (202000460)
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management charges and a refund relating