Reviews

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Your Details

Your Name

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First Name

Last Name

Your Email

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Housing Association Details

Housing Association Name

The name of the housing association you are reviewing here.

How long have you been a tenant with this landlord?

How would you rate your landlord:

Overall, how would you rate your landlord? On a scale of 1 - 10 (1 Poor, 10 excellent()

When my landlord has made a promise to me they keep it:

Please select from the responses.

Social Media

The online posts (social media) made by my landlord are a true representation of my experience of them:

Respect and Dignity

My landlord treats me with respect and dignity:

Homes

My landlord provides good quality homes:

Repairs

The repairs my landlord has done to my home are of good quality:

Communication

The communication to me from my landlord is clear (service charge increases, appointments, updates on repairs, etc.)

Customer Service

The staff I speak to are knowledgeable and can satisfactorily deal with most of my queries

Maintenance

My landlord carries out repairs in my home in a timely manner, and to an acceptable standard:

Billing

My landlord has answered any questions regarding billing issues or rent and service charge increases within the agreed timescale:

Complaints

When I made a complaint, it was handled in line with my landlord’s published procedure and within the agreed timeframe:

Leadership Team

My landlord is led by a strong leadership team who are able to manage their homes, finances, and put their residents at the heart of everything they do.

Your Comments

Please provide any further comments you'd like to add to your review: