Platform Housing Group is one of the largest housing associations in the Midlands, with over 47,000 homes from Herefordshire in the West to the Lincolnshire coast in the East, and from the Derbyshire Dales in the North to the Cotswolds in the South. PHG has a strong social purpose and works to deliver quality homes and services that bring tangible and positive differences to local homes, lives and communities.

RSH Strapline judgement

• Provider: Platform Housing Group Limited

• Name or Reg Code change details: None

• Regulatory code: 4789

• Publication date: 17 November 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Platform Housing Group Limited (202012060)

The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking area. The suitability of his kitchen and his request for reimbursement for the cost of tools purchased to fit his washing machine. The property not having a fridge-freezer. The property not having a garden.

Platform Housing Group Limited (202009610)

The complaint is about the landlord’s decision not to level the garden at the resident’s property.