Phoenix Community Housing was created in 2007, their approach (according to them) empowers tenants and leaseholders to take a central role in decision-making and they have more than 3,600 shareholding members. Both their Chair and Vice Chair are Phoenix tenants and residents form the largest group on our Board. Phoenix Community Housing has been named among the UK's Top 10 landlords on consecutive occasions and are proud to have received Investors in People Gold accreditation. Phoenix Community Housing projects include a £4million Lottery-funded restoration of a 1920s pub in Bellingham into a new cultural venue and they are now building more new homes thanks to £60million investment from the Pension Insurance Corporation.
RSH Strapline judgement
Provider: Phoenix Community Housing Association (Bellingham and Downham) Limited
Name or Reg Code change details: None
Regulatory code: L4505
Publication date: 17 November 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846)
The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202001538)
The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the neighbour dispute concerning ownership of the fence and the location of the boundary. The landlord’s handling of alleged Anti-Social Behaviour (ASB) from both parties. The landlord’s handling of the resident’s reports of harassment and bullying during a telephone call with the Housing Officer (HO). The landlord’s handling of the resident’s request for repair to the communal area. The landlord’s handling of the resident’s request for a downstairs toilet. The landlord’s handling of the resident’s request to be transferred to alternative accommodation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (201908453)
The complaint is about: The landlord’s response to the resident’s reports of damage caused to the property following a leak. The landlord’s communication in relation to a cancelled appointment following the leak. The landlord’s complaint handling of these matters.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299)
The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475)
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202110343)
The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level of contact from its contractors. Her personal information being shared.