Peabody were founded in 1862 by the remarkable American banker, diplomat and philanthropist George Peabody. 160 years on they are one of the oldest and largest not-for-profit housing associations in the UK. Following their merger with Catalyst in April 2022, they are responsible for over 104,000 homes and 220,000 customers across London and the Home Counties. Peabody have 20,000 care and support customers. Their purpose is to help people flourish. Peabody do this (according to them) by providing great homes and services, by making a positive difference to the communities they serve and by providing an inclusive and inspiring place to work.
RSH Interim Regulatory Judgement
Provider: Peabody Trust
Reg Code: 4878
Publication Date: 27 April 2022
Governance Grade: G1
Viability Grade: V2
Regulatory Route: Merger Activity
Other providers included in the judgement
Catalyst Housing Limited, Charlton Triangle Homes Limited, Peabody Developments Limited, Rosebery Housing Association Limited, Town and Country Housing
Explanation
Catalyst Housing Limited (L0699) became a subsidiary of Peabody Trust (4878) on 1 April 2022. This is an interim judgement based upon the regulator’s previous assessments of the providers which have now merged.
Housing Ombudsman
Peabody Enterprises Limited (202005167)
REPORT COMPLAINT 202005167 Peabody Enterprises Limited 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his building following the discovery of a decomposing body in a neighbour’s flat.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
Peabody Trust 2018 (202005275)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot water, and the subsequent remedial repair works.
The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a maintenance programme; offer of compensation in relation to the leaks; complaints handling.
The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. His request for information on making an insurance claim. Events that occurred after the final complaint response of 7 December 2020.
Peabody Enterprises Limited (202009487)
The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.
Peabody South East Limited (201911503)
The complaint concerns: The landlord’s handling of the resident’s reports of damp and cold in his home. The landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
This complaint is about the landlord’s handling of:
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust 2018 (202006390)
The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.
REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Peabody Trust 2018 (202002546)
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while responding to a leak from the flat above; The landlord’s recommendation to approach the above tenant about the leak; The landlord’s handling of the resident’s complaint.
The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.
The complaint is about the landlord’s handling of the resident’s complaint concerning a heating inspection at his home.
The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).
Peabody Trust 2018 (202002013)
The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request to be re-housed. The landlord’s complaint handling.
The complaint is about information provided to the resident regarding parking restrictions in the local area.
This complaint is about the landlord’s handling of the capping of the resident’s gas meter.
The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports of poor service from its staff member. The resident’s formal complaint.
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
Peabody Trust 2018 (202009689)
The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of the communal entry door. reports about the functionality of the spyhole camera. queries about the window replacement.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB).
The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.
Peabody Trust (202102170)
The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.
The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.
Peabody Trust 2018 (202001565)
The complaint is about the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling.
The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the landlord’s response to the resident’s report about the estate inspections. The complaint is about the landlord’s response to the resident’s request regarding CCTV footage.
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s response to the resident’s concern that he had not been advised of the ASB of his neighbour before his tenancy began. The landlord’s handling of required repairs following a leak into the resident’s property. The landlord’s handling of the associated complaints.
Peabody Developments Limited (202011698)
The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.
The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance.
The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal front door.
Peabody Trust 2018 (202004754)
The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.
The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.
The complaint relates to the landlords handling of a heating dis-repair issue.
REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Peabody Trust 2018 (202002309)
REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The resident complains about the level of tenancy support he has received from his support provider.
Peabody Trust 2018 (202004640)
The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.
The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling.
Peabody Trust 2018 (202007451)
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.
The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls and possessions and;
The complaint is about the terms of a new tenancy agreement offered by the landlord.
The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s decision not to offer compensation for this damage. The resident also complained about the landlord’s handling of her reports of anti-social behaviour (ASB). her Subject Access Request.
REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s decision to increase the rent. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. The standard of service in the handling of their complaints.
This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing agent.
The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.
The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.
This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property.
The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.
The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.
Peabody Trust 2018 (202001588)
The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up repairs.
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The resident’s reports of damage to his property caused by leaks from the roof. The landlord’s complaint handling and record keeping.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.
The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.
The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This Service will also consider the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.