Paradigm Housing Group manage almost 16, 000 homes across 30 local authorities, predominantly in the South East. Their vision is to make the best use of their resources so they can provide more affordable homes to those who need them most, as well as offering a fair deal to their existing residents. As a charitable organisation, the surplus Paradigm Housing Group make is ploughed back into building new homes – their Corporate Plan sets out their intention to build 600 new homes a year for rent and sale. Paradigm Housing Group also provide support to the communities where they work through the Paradigm Foundation.

RSH Strapline judgement

• Provider: Paradigm Housing Group Limited

• Name or Reg Code change details: None

• Regulatory code: L4215

• Publication date: 27 July 2022

• Governance grade: G1

• Viability grade: V1

• Regulatory route: In Depth Assessment

Housing Ombudsman

Paradigm Housing Group Limited (202016626)

The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.

Paradigm Housing Group Limited (201916010)

The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling