PA Housing is an award winning provider of affordable, quality homes, but their business is about more than property – it is (according to them) about people. PA Housing aim to put their residents at the centre of everything we do and offer first class services to all. PA Housing business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. PA Housing hold a stock of more than 23,000 homes and employ 600 plus staff to provide a high standard of service to their householders. Over the next five years PA Housing plan to expand further, to increase their stock, and consolidate their offering within their current service areas. PA Housing aim to deliver value for money, while building at least 500 new homes a year, and continuing to raise our standards.
RSH Narrative Regulatory Judgement
Provider: Paragon Asra Housing Limited
Regulatory code: 4849
Publication date: 30 March 2022
Governance grade: G1
Viability grade: V2
Reason for publication: Viability regrade
Regulatory route: In Depth Assessment
This regulatory judgement regrades Paragon Asra Housing Limited’s (PA) financial viability from V1 to V2 and confirms its existing G1 grade for governance.
Based on evidence gained from an In Depth Assessment (IDA), the regulator has assurance that PA complies with the financial viability elements of the Governance and Financial Viability Standard and that its financial plans are consistent with, and support, its financial strategy. PA has an adequately funded business plan with sufficient security in place.
PA is increasing investment in its existing homes, including a programme of spending on remedial fire safety works between 2022 and 2024. This puts significant pressure on interest cover performance and PA has sought waivers from its lenders to mitigate the risk of covenant breaches. While these are now in place, in order to remain compliant with its interest cover covenant, PA continues to have some reliance on forecast sales surpluses in 2023.
The regulator’s assessment of PA’s compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. Based on the evidence gained from the IDA, the regulator has assurance that PA’s governance arrangements enable it to adequately control the organisation and to continue meeting its objectives.
Housing Ombudsman
Paragon Asra Housing Limited (202105462)
The complaint refers to: The landlord’s administration of the resident’s rent account.
Paragon Asra Housing Limited (201912355)
Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all….
Paragon Asra Housing Limited (201911969)
The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response to the resident’s reports regarding a leak into her property; the landlord’s complaint handling.
Paragon Asra Housing Limited (202008126)
The complaint was about: The landlord’s response to the resident’s report of a leak into her property. The landlord’s complaint handling.
Paragon Asra Housing Limited (201911811)
The complaint is about: The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202015406)
The complaint is about: The landlord’s response to the resident’s reports that a service charge should not be payable in respect of the property. The landlord’s response to the resident’s concerns about the administration of her service charge, including that services she paid for were not being provided.
Paragon Asra Housing Limited (202006436)
The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.
Paragon Asra Housing Limited (202012224)
The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.
Paragon Asra Housing Limited (202005865)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202103899)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal areas.
Paragon Asra Housing Limited (202100150)
The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident moved in; and The landlord’s actions in response to reports of mould in the property.
Paragon Asra Housing Limited (202005271)
The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a roof leak; and The associated complaint regarding these issues.
Paragon Asra Housing Limited (202110692)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Paragon Asra Housing Limited (202007018)
The complaint concerns the landlord’s handling of the resident’s request for a second parking permit.
Paragon Asra Housing Limited (202003949)
The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s reports of repairs required to a fence. The landlord’s response to the resident’s reports of an uninhabited neighbouring building and its condition. The landlord’s response to the resident’s requests for fire assessment reports. The landlord’s response to the resident’s reports that Covid-19 guidelines were not being adhered to. The landlord’s complaints handling.
Paragon Asra Housing Limited (202008426)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties.
Paragon Asra Housing Limited (202005054)
The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration certificate for the solar panels at the property.
Paragon Asra Housing Limited (202005466)
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
Paragon Asra Housing Limited (202000312)
REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Paragon Asra Housing Limited (201914106)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.
Paragon Asra Housing Limited (202115914)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.
Paragon Asra Housing Limited (202009703)
The condition of the property when the resident moved in.
Paragon Asra Housing Limited (202100556)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing of a tenancy caution.
Paragon Asra Housing Limited (202105810)
The complaint is about the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of the resident’s garden.
Paragon Asra Housing Limited (202102094)
The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling.
Paragon Asra Housing Limited (202107245)
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
Paragon Asra Housing Limited (202002651)
The complaint is about the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive noise from the communal door to the building; cigarette smoke entering his property from outside the building.
Paragon Asra Housing Limited (202006279)
The complaint is about the liability for fees arising during the sale of a property.