Origin Housing is a community-based housing association, managing over 7,000 homes in North London and Hertfordshire. Origin Housing provide affordable housing in their communities as well as related care and support services to the people who live in them. Origin Housing are (according to them) committed to developing sustainable communities in challenging, high density areas. Origin Housing claim to be a skilled provider of mixed tenure and mixed-use development with a strong reputation for housing support and community development. Origin Housing use their profits to strengthen their communities and reinvest in their existing homes.
RSH Strapline judgement
Provider: Origin Housing Limited
Name or Reg Code change details: None
Regulatory code: L0871
Publication date: 24 November 2021
Governance grade: G1
Viability grade: V2
Regulatory route: Stability Check
Housing Ombudsman
Origin Housing Limited (201904893)
This complaint is about the landlord’s handling of: a consultation with residents prior to the introduction of a parking control scheme; the related complaint.
Origin Housing Limited (202005974)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s guidance on fire safety and cladding. Response to the resident’s request for compensation to cover his estate agent fees. Complaint handling.
Origin Housing Limited (202015788)
The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen sink and the condensation pipe from the boiler; the installation of a new kitchen at her property, including: measurements for an integrated washing machine; damage caused to the resident’s washing machine; additional works required due to missing parts; additional works required to correct unsafe electrical installations; the disposal of debris. The Ombudsman has also identified concerns about the landlord’s complaints handling which has been included as part of this investigation.
Origin Housing Limited (201809019)
The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the property. The associated formal complaint into the matter.
Origin Housing Limited (202013540)
The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a roof leak. The associated complaints handling.