Orbit are one of the largest housing groups in the country and the UK's leading developer of new homes for affordable and social rent, with a growing property portfolio of over 45,000 homes spanning the Midlands, east and south. Over the next 10 years Orbit aim to build 20,000 homes of which 65% will be affordable. Orbit build homes across all tenures and are a market leader in the delivery of shared ownership. Orbit place their customers at the heart of what we do, investing in communities to make great places to live. Orbit profit for a purpose approach enables us to invest over £4 million each year back into our communities making a positive difference to people's lives. Orbit Better Days programme helps customers improve their skills around work and digital, manage their money and enhance their wellbeing. As a business, Orbit operate in a dynamic and flexible environment with a strong performance culture, attracting and retaining the best talent. Orbit values-led approach means that their employees are passionate about achieving their vision; to lead in building thriving communities.
RSH Strapline judgement
Provider: Orbit Group Limited
Name or Reg Code change details: None
Regulatory code: L4123
Publication date: 17 November 2021
Governance grade: G1
Viability grade: V2
Regulatory route: Stability Check
Housing Ombudsman
Orbit Group Limited (201902084)
The complaint is about: The contents of a warning letter sent to the resident in March 2019. The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint-handling.
Orbit Housing Association Limited (201909362)
The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202103417)
The complaint is about the landlord’s response to:
Orbit Housing Association Limited (202114041)
The complaint concerns the resident’s liability to pay service charges for communal spaces.
Orbit Housing Association Limited (202113001)
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the police to investigate the theft.
Orbit Housing Association Limited (202116059)
The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.
Orbit Group Limited (202009846)
The complaint is about the landlord’s decision to remove CCTV at the property.
Orbit Housing Association Limited (202103457)
The complaint is about the landlord’s handling of antisocial behaviour (ASB).
Orbit Group Limited (202014537)
The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.
Orbit Group Limited (201808557)
The complaint is about the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to the property Reports of Anti-Social Behaviour (ASB) The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Orbit Housing Association Limited (202001562)
The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of compensation offered. The landlord’s complaint handling.
Orbit Group Limited (202013201)
The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property.
Orbit Group Limited (202009649)
The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost of heating at the property. Response to the resident’s concerns about a safeguarding matter being raised. Response to the resident’s concerns about a contact restriction.
Orbit Group Limited (202008586)
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Orbit Housing Association Limited (202102294)
The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water.
Orbit Housing Association Limited (202101334)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her request for a management transfer for this and for medical reasons.
Orbit Group Limited (202007513)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Orbit Group Limited (201908846)
The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a visit to his home. The information provided by the landlord in relation to service charges.
Orbit Group Limited (201909990)
The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling.
Orbit Group Limited (202001893)
The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay in responding to reports of damp and mould caused by a roof leak. The complaint handling.
Orbit Group Limited (201906190)
REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Orbit Group Limited (202006176)
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Orbit Group Limited (201912684)
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Orbit Housing Association Limited (201914078)
The complaint is about:
Orbit Group Limited (201905931)
The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.
Orbit Housing Association Limited (201910103)
The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.
Orbit Group Limited (201912974)
REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Orbit Group Limited (202002942)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Orbit Group Limited (202004242)
The resident complained about the landlord’s handling of remedial works to the bathroom .
Orbit South Housing Association Limited (202005350)
The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.
Orbit Group Limited (201908727)
The complaint is about the level of compensation offered by the landlord to the resident, following repair delays.
Orbit Group Limited (202011022)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs required to the roof at the property. Complaints handling.