Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. Onward are a not-for-profit organisation regulated by the Regulator of Social Housing. Their purpose is to make a positive difference in the communities they serve. Onward build, manage and maintain homes for people who are unable to access housing on the open market. Onward (according to them) deliver high quality homes and first class services that make a real difference to the people living in their neighbourhoods. Onward offer customers support and assistance, helping people to overcome the challenges faced in their communities. Onward provide homes and support to vulnerable people, helping them to live independent lives in the community. Onward work with partners, voluntary groups and government agencies to provide more homes for people from all backgrounds, meeting the increasing need for housing throughout the North West. At Onward, they’re signalling their intention to increase their impact by building more homes and delivering better services.
RSH Strapline judgement
Provider: Onward Group Limited
Name or Reg Code change details: None
Regulatory code: 4649
Publication date: 1 December 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Onward Homes Limited (202011993)
The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s complaints handling.
Onward Homes Limited (202111994)
REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Onward Homes Limited (202001260)
The complaint concerns: The landlord’s handling of repairs to the bathroom. The level of compensation offered by the landlord in respect of this issue. The conduct of the landlord’s contractors when carrying out the repairs.
Onward Homes Limited (202014307)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property.
Onward Homes Limited (202118782)
The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a leak in the resident’s property.
Onward Group Limited (202113638)
The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of the associated complaint.
Onward Homes Limited (202119348)
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
Onward Homes Limited (202109531)
The complaint is about the way the landlord handled:
Onward Homes Limited (202110847)
The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.
Onward Homes Limited (202100271)
The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof.
Onward Homes Limited (202001989)
The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June 2021 onwards. The landlord’s issuing of a warning to the resident. The landlord’s handling of the resident’s health concerns. The landlord’s handling of the resident’s concerns about her neighbour’s tenancy.
Onward Homes Limited (202115233)
The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.
Onward Homes Limited (202107346)
The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint handling.
Onward Homes Limited (202100122)
The complaint is about the handling of repairs to the electrical sockets in the property.
Onward Homes Limited (202105328)
The complaint is about the: Landlord’s handling of repairs to the resident’s kitchen. Information provided to the resident about when her kitchen would be refurbished.
Onward Homes Limited (202107634)
The complaint is about the landlord’s handling of: The resident’s report of a broken shower. The resident’s report of a broken bathroom door handle and latch. The associated formal complaint.
Onward Homes Limited (202016955)
The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection of his property.
Onward Homes Limited (202009646)
The complaint is about the landlord’s: Response to the resident’s concerns that it had failed to complete recommendations following fire risk assessments. Response to the resident’s concerns regarding its proposal to replace the front doors of all properties within the building she owns a property in. Complaint handling.
Onward Homes Limited (202010926)
The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from September 2017 to June 2018. How the landlord handled repairs needed at the property, primarily to address damp and mould, from July 2018 onwards.
Onward Homes Limited (202102430)
The complaint concerns the assessment of the resident’s housing needs
Onward Homes Limited (202013067)
The complaint concerns: How the landlord handled the resident’s reports of repairs to the property. The quality of the completed repairs. The amount of compensation offered by the landlord. The formal complaint into these matters
Onward Homes Limited (202107736)
The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to the Energy Performance Certificate (EPC). request for a property transfer.
Onward Homes Limited (202014978)
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
Onward Homes Limited (201915422)
The complaint is about the landlord’s: response to the leaseholder’s reports of water ingress from the roof of his two properties; complaints handling.
Onward Homes Limited (202107633)
The complaint concerns an increase in service charges.