Ongo are the largest provider of housing and community services in North Lincs. They have one promise: everything we do is put back into local communities. Ongo are proud of our social work and nothing makes them happier that seeing families and individuals succeed - not just outside their organisation but within the Ongo family too. Ongo also have a commercial arm - offering repairs and maintenance, roofing and locksmiths services. But the best bit (according to them) about Ongo is that they are a social business and everything they do, and everything that make, goes directly back into their local communities to help people live happy, healthy, successful lives.
RSH Narrative Regulatory Judgement
Provider: Ongo Homes Limited
Regulatory code: L4486
Publication date: 31 August 2022
Governance grade: G1
Viability grade: V1
Reason for publication: Governance upgrade
Regulatory route: In Depth Assessment
This regulatory judgement upgrades our assessment of Ongo Homes Limited’s governance from G2 to G1 and reconfirms its existing viability grade of V1.
Our previous narrative regulatory judgement, published in November 2020, upgraded Ongo Homes Limited (Ongo Homes) from G3 to G2. It recognised that Ongo Homes had strengthened its governance arrangements, but that some aspects still required improvement to support continued compliance.
Based on evidence gained from an In Depth Assessment (IDA), the regulator now has assurance that Ongo Homes has further strengthened its governance arrangements. It has simplified its governance structure and changes to the group’s legal structure are being implemented, which will result in a registered group parent. This is intended to ensure the group structure better aligns with an updated strategy, that places greater emphasis on Ongo Homes’ core purpose. Ongo Homes’ board is focused on delivery of its strategic objectives and improved risk and internal controls arrangements have addressed weaknesses, to enhance the board’s oversight of key risks.
The regulator’s assessment of Ongo Homes’ compliance with the financial viability elements of the Governance and Financial Viability Standard is unchanged. Based on evidence gained from the IDA, the regulator has assurance that its financial plans are consistent with, and support, its strategy. Ongo Homes has an adequately funded business plan, sufficient security in place, and is forecast to continue to meet its financial covenants under a wide range of adverse scenarios.
Housing Ombudsman
Ongo Homes Limited (202004563)
The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof.
Ongo Homes Limited (202015902)
The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s concerns regarding the pest control company arranged by the landlord and the camera placed in her loft.
Ongo Homes Limited (202124519)
The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system.