One Vision Housing is an award-winning housing provider with over 13,000 homes in Merseyside, Cheshire and Lancashire. Formed in 2006, following a successful stock transfer from Sefton Council, One Vision Housing operates as a not-for-profit organisation and believe in providing good quality, affordable homes for rent and to buy, helping to create thriving and inclusive communities. In 2014, EFQM named One Vision Housing as the best organisation in Europe for adding value to customers. Externally recognised as a leading provider of homes, services and as one of the best places to work in the UK, One Vision Housing is graded G1 for Governance and V1 for Viability by the Regulator of Social Housing. One Vision Housing is part of The Sovini Group which was formed in December 2011 and includes Pine Court Housing Association.
RSH Strapline judgement
Provider: One Vision Housing Limited
Name or Reg Code change details: None
Regulatory code: 4804
Publication date: 23 February 2022
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
One Vision Housing Limited (202014747)
The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.
One Vision Housing Limited (202100235)
The complaint is regarding the landlord’s response to the resident’s request for additional works following the installation of a new washing line. The Ombudsman has also considered how the landlord responded to the resident’s complaint.
One Vision Housing Limited (202006531)
The complaint is about the landlord’s response to the resident’s reports of: The quality of communal cleaning at the property. An incident involving a member of the cleaning staff.
One Vision Housing Limited (201913423)
REPORT COMPLAINT 201913423 One Vision Housing Limited 19 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
One Vision Housing Limited (202003683)
The complaint is about the landlord’s decision not to allow partition of the rear garden at the property.
One Vision Housing Limited (202015165)
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs neighbour having pets in their property, violating the tenancy agreement. The resident’s upstairs neighbour damaging the resident’s lights in their garden.
One Vision Housing Limited (202005637)
The complaint is about: The conduct of a member of the landlord’s staff during a phone call on 24 August 2020. The landlord’s communication with the resident about her reports of issues with her neighbours.
One Vision Housing Limited (202004724)
The complaint is about the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint handling.
One Vision Housing Limited (202105472)
The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on the resident’s health and wellbeing.
One Vision Housing Limited (202015896)
The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact the landlord’s handling of the resident’s housing application had on his health.
One Vision Housing Limited (202010064)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) in relation to an incident on 27 June 2020.
One Vision Housing Limited (201817317)
The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.