One Manchester exists (according to them) to make a difference to people and places. One Manchester own and manage more than 12,000 homes in central, south and east Manchester. They make a difference to people and places by creating opportunities, transforming communities and changing lives. As an organisation that values an imaginative approach, One Manchester are constantly seeking new and innovative ways of investing, creating partnerships and bringing people together to make a long-lasting, positive impact on our communities.

RSH Strapline judgement

• Provider: One Manchester Limited

• Name or Reg Code change details: None

• Regulatory code: 4808

• Publication date: 27 October 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: In Depth Assessment

Housing Ombudsman

One Manchester Limited (202105048)

The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property; delays to repair works to rubber seals on the door at his new property.

One Manchester Limited (202103295)

The complaint refers to: The landlord’s response to the resident’s concerns about the administration of her rent account in 2019 and 2020. The resident’s concerns about the administration of her rent account in 2015-16. The resident’s request for a rent refund. The landlord’s handling of the associated complaint.

One Manchester Limited (202105524)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

One Manchester Limited (202009682)

The complaint is about the landlord’s response to the resident’s reports of: Subletting; and Noise nuisance.

One Manchester Limited (202009638)

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

One Manchester Limited (201913776)

The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, mould, and issues with the ventilation system.