Newlon Housing Trust is a charitable housing association founded in Hackney in 1968 to provide decent and affordable homes for local people. Today they provide 8,000 homes across north and east London and they (according to them) remain as committed as they were in 1968 to supporting the needs of one of the UK’s most diverse communities. Newlon Housing Trust is the parent company of the Newlon Group, which includes Outward, their specialist care and support partner.
RSH Narrative Regulatory Judgement
Provider: Newlon Housing Trust
Regulatory code: L0006
Publication date: 29 June 2022
Governance grade: G1
Viability grade: V2
Reason for publication: Changed basis for viability grade
Regulatory route: In Depth Assessment
This regulatory judgement confirms our previous published assessment of Newlon Housing Trust’s (Newlon) financial viability and governance grades following completion of an In Depth Assessment (IDA).
Based on evidence gained from the IDA, the regulator has assurance that Newlon Housing Trust complies with the viability elements of the Governance and Financial Viability Standard. Its financial plans are consistent with, and support, its financial strategy. It has effective treasury management arrangements and has ensured access to adequate levels of liquidity. It also forecasts ongoing compliance with financial covenants.
Newlon continues to have material risks which it needs to manage to maintain compliance. Forecast earnings from its core social housing lettings business are not sufficient on their own to cover interest payments, with a reliance on sales and other income to meet its obligations. Newlon’s significant levels of development activity, alongside increased investment in existing stock including building safety expenditure, reduces its capacity to deal with adverse events.
The regulator’s assessment of Newlon’s compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. Based on the evidence gained from the IDA, the regulator has assurance that Newlon’s governance arrangements enable it to adequately control the organisation and to continue meeting its objectives.
Other providers included in the judgement
Access Homes Housing Association Limited
Housing Ombudsman
Newlon Housing Trust (201912566)
The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns a property in. Response to the resident’s request to reimburse the costs which she had incurred in attempting to sell the property. Complaint handling.
Newlon Housing Trust (202016860)
The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation to this, and level of compensation offered. The lack of reimbursement for the costs incurred. The Ombudsman has also considered the landlord’s complaint handling
Newlon Housing Trust (202011349)
The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.
Newlon Housing Trust (202014809)
REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Newlon Housing Trust (202103451)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.
Newlon Housing Trust (202003308)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports of inadequate heating and insulation at the property. The landlord’s handling of the resident’s report of damp at the property. The landlord’s handling of the resident’s concerns about fire safety. The landlord’s complaints handling.
Newlon Housing Trust (202008945)
This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the contractor’s staff the redress awarded by the landlord the related complaint
Newlon Housing Trust (202125203)
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
Newlon Housing Trust (202006502)
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
Newlon Housing Trust (202123057)
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
Newlon Housing Trust (202007792)
The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to the flooring outside the property and the associated drainage issue. administration of the service charge account. handling of the resident’s reports of noise coming from the energy centre at night. handling of the associated complaints.
Newlon Housing Trust (202000770)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaints handling.
Newlon Housing Trust (202102602)
The complaint is about the level of rent the resident is being charged.
Newlon Housing Trust (202110290)
The complaint refers to: The landlord’s response to the resident’s reports of a leak at the property. The landlord’s handling of the associated complaint.
Newlon Housing Trust (201900081)
The complaint is about the landlord’s handling of the resident’s request for: A kitchen and bathroom refurbishment; and Repairs required to her bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (201910275)
The complaint is about the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the resident’s reports of antisocial behaviour (asb) at the property, complaint handling.
Newlon Housing Trust (202108218)
The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.
Newlon Housing Trust (202009177)
The complaint is about the landlord’s decision to decant (move) the resident from her current property to an alternative property owned by the landlord.
Newlon Housing Trust (202001445)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
Newlon Housing Trust (202104409)
The complaint is about the landlord failing to make explicit that the property did not come with allocated parking.
Newlon Housing Trust (202004296)
The landlord’s handling of a reoccurring leak from the flat above the resident’s property.
Newlon Housing Trust (202001604)
The complaint is about the landlord’s decision not to reimburse the resident for water costs she says she incurred as a result of its delaying in repairing the toilet water flush mechanism and then later paying compensation into her rent account rather than directly to her water company or to her, as well as not compensating her further. The complaint is also about the landlord’s complaint handling.
Newlon Housing Trust (202009618)
The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the landlord’s complaint handling. the landlord’s handling of the resident’s reports of mould and condensation in the property. the impact the condition of the property had on the resident and her family’s health.
Newlon Housing Trust (202002118)
The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.
Newlon Housing Trust (202009747)
The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property.
Newlon Housing Trust (202012759)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent damp, mould, and damage to her personal belongings.
Newlon Housing Trust (202009745)
The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues. the landlord’s complaint handling.
Newlon Housing Trust (201900742)
The complaint is about the landlord’s handling of:
Newlon Housing Trust (202123300)
The complaint is about the landlord’s handling of the resident’s report of pests in her home.