Network Homes claim to give people the key to all the possibilities that come with a good home. Network Homes build, sell, rent and manage quality homes to create thriving communities. Network Homes is a multi award-winning housing association with over 45 years’ experience of providing affordable homes. They are (according to them) a socially responsible landlord, high quality developer and expert in regeneration. Network Homes owns and manages 20,000 homes across London, Hertfordshire and the South East and aims to develop around 1,000 new homes a year. They have one of the largest development programmes relative to size of any housing association in England. Network Homes work on the principle that they can and must do everything possible to solve the housing crisis.
RSH Narrative Regulatory Judgement
Provider: Network Homes Limited
Regulatory code: 4825
Publication date: 15 December 2021
Governance grade: G1
Viability grade: V2
Reason for publication: Changed basis for viability grade
Regulatory route: In Depth Assessment
This regulatory judgement confirms the regulator’s previous published assessment of Network Homes Limited’s (Network) financial and governance grades (G1/V2), following completion of an In Depth Assessment (IDA).
Based on evidence gained from the IDA, the regulator has assurance that Network continues to comply with the financial viability elements of the Governance and Viability Standard. Network has an adequately funded business plan, sufficient security in place, and is forecast to continue to meet its financial covenants under a reasonable range of scenarios.
Network continues to have an ambitious development strategy, with market and shared ownership sales. It also forecasts substantial investment in its existing properties to meet new building safety requirements, and to improve the energy efficiency of its homes. It therefore continues to need to manage the material risks arising from balancing its growth and re-investment strategies to maintain compliance.
The regulator’s assessment of Network’s compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. We issued a Regulatory Notice in November 2021 for Network as the provider had not complied with rent requirements in respect of some of its Fair Rent tenancies. However, based on the evidence gained from the IDA, the regulator has assurance that Network’s overall governance arrangements enable it to adequately control the organisation and to continue meeting its objectives.
Housing Ombudsman
Network Homes Limited (202103037)
The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. the landlord’s response to the resident’s request for compensation for damage that was caused to his car. The landlord’s conclusion that it was not liable for the damage caused to the resident’s car.
Network Homes Limited (201816050)
The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding.
Network Homes Limited (202016051)
The complaint is about the landlord’s handling of the resident’s reports of mice in her walls.
Network Homes Limited (202101388)
The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.
Network Homes Limited (202013531)
The complaint is about the landlord’s: Handling of parking bay allocations. Complaint handling.
Network Homes Limited (202001202)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Network Homes Limited (202112603)
The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.
Network Homes Limited (202106191)
The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.
Network Homes Limited (202113931)
The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. Repairs required to the window and front door, and the level of compensation awarded in respect of the repairs.
Network Homes Limited (202001328)
The complaint is about the landlord’s response to: the resident’s reports concerning the safeguarding of residents in relation to ongoing construction in the neighboring property; the resident’s reports of disrepair to security gates and doors at the property; the resident’s reports of anti-social behaviour at the property; the resident’s reports of a rodent infestation at the property; and the landlord’s complaints handling.
Network Homes Limited (202114444)
The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.
Network Homes Limited (202104214)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Network Homes Limited (201915458)
The complaint concerns a dispute about whether the resident has sole use of the garden at the property.
Network Homes Limited (202115065)
The complaint is about:
Network Homes Limited (202004188)
The complaint is about:
Network Homes Limited (202103084)
The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of repairs required to the drainage system.
Network Homes Limited (202013273)
The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.
Network Homes Limited (202000884)
REPORT COMPLAINT 202000884 Network Homes Limited 26 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Network Homes Limited (201812288)
The complaint is about:
Network Homes Limited (202007379)
The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties.
Network Homes Limited (201900298)
The complaint is about:
Network Homes Limited (201916173)
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; complaints handling, including its decision not to open multiple complaints and to limit communication with the resident. The complaint is also about the local authority’s response to the resident’s reports about: antisocial behaviour (ASB) from his neighbours; the landlord’s complaints handling.
Network Homes Limited (202119908)
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
Network Homes Limited (202106729)
The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.
Network Homes Limited (202116494)
The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .
Network Homes Limited (202127020)
The complaint is about the landlord’s response to the resident’s request for the communal intercom camera to be repaired.
Network Homes Limited (202103435)
The complaint is about the landlord’s handling of the resident’s concerns with her flooring.