Muir Group owns or manages 5,000 homes across a wide geographical area, often in small towns and cities and in rural communities. The Association provides a diverse range of housing solutions to meet the needs of customers. This includes rented accommodation for people who cannot afford to rent or buy on the open market, a range of supported housing for residents with specific or additional needs and shared ownership and rent to homebuy for people who wish to buy their own home but are unable to afford open market prices. Muir Group have offices in Chester in Cheshire, Blackpool, Burnley and in Huntingdon in Cambridgeshire. The Group employs 170 people.

RSH Strapline judgement

• Provider: Muir Group Housing Association Limited

• Name or Reg Code change details: None

• Regulatory code: L2194

• Publication date: 1 December 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Muir Group Housing Association Limited (202127673)

The complaint is about the landlord’s handling of the gas safety check at the resident’s property.