MSV (Massacre St Vincent’s) are a community-based landlord. MSV work with customers across the North West to create thriving neighbourhoods, filled with opportunity and purpose. MSV invest in those neighbourhoods by building new homes – they plan to build 1,600 new homes over the next 5 years. In Manchester alone, the opportunities are great; the devolution means MSV can help shape the region’s future and play a part in the health agenda. House prices and private rents in the North West have soared, and many are unable to afford their own home. Working alongside their partners MSV will build a range of multi-tenure homes, help people into work, get people on-line and seek out life enhancing opportunities. MSV will work with our partners across Greater Manchester and beyond to get better outcomes for their customers, for example through employment and educational opportunities.

RSH Strapline judgement

• Provider: Mosscare St. Vincent’s Housing Group Limited

• Name or Reg Code change details: None

• Regulatory code: 4857

• Publication date: 3 November 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Mosscare St. Vincent’s Housing Group Limited (202003392)

This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.