Moat is a housing association providing affordable homes in thriving communities for people in the South East of England. For over fifty years, Moat (according to them) delivered high quality general needs homes for affordable rent, retirement and independent living, and have a strong affordable home ownership offer. Moat are one of the Homes England's development partners. Employing over 300 people, wether provide approximately 500 new homes per year.

RSH Strapline judgement

• Provider: Moat Homes Limited

• Name or Reg Code change details: None

• Regulatory code: L0386

• Publication date: 25 August 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: In Depth Assessment

Housing Ombudsman

Moat Homes Limited (202102664)

This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.

Moat Homes Limited (202009700)

The complaint is about the landlord’s response to concerns the resident raised about a sales clause in their lease.

Moat Homes Limited (202104430)

The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal areas of his building. The landlord’s response to the resident’s reports about the standard of the cyclical painting and decoration to his building’s communal areas. The landlord’s response to the resident’s report of damage to clothing and possessions due to lack of signage at his building while the cyclical painting was taking place there.

Moat Homes Limited (202015230)

The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the resident’s belongings.

Moat Homes Limited (202108392)

The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.