Midland Heart were founded in 1925 and according to them, people have always been at the heart of everything they do. As a not for profit organisation Midland Heart are committed to building homes and delivering services, that enable people to live happy, comfortable and independent lives. Midland Heart provide 33,000 quality affordable homes for over 70,000 customers to rent or buy, alongside accommodation based services for retirement and supported living.
RSH Strapline judgement
Provider: Midland Heart Limited
Name or Reg Code change details: None
Regulatory code: L4466
Publication date: 28 July 2021
Governance grade: G1
Viability grade: V1
Regulatory route: In Depth Assessment
Housing Ombudsman
Midland Heart Limited (202011784)
REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Midland Heart Limited (202107053)
The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal complaint.
Midland Heart Limited (202011922)
The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges.
Midland Heart Limited (202108007)
The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a rodent infestation; a blocked drain; lighting in kitchen and bathroom; request for a property transfer.
Midland Heart Limited (202002627)
The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and request for compensation.
Midland Heart Limited (202010414)
The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer.
Midland Heart Limited (201915568)
The complaint concerns the landlord’s compliance with an out of court settlement for disrepair.
Midland Heart Limited (202011008)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area of the property. Response to the resident’s reports of problems with the ground maintenance service provided in return for the service charge. Complaints handling.
Midland Heart Limited (202006097)
The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.
Midland Heart Limited (202103806)
The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property.
Midland Heart Limited (202012874)
The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s disposal of the resident's belongings and communication. The landlord offsetting the resident’s home loss payment against rent arrears. The landlord’s delay in making the home loss payment to the resident.
Midland Heart Limited (202101516)
The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy scheme.
Midland Heart Limited (202100495)
The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs for his property.
Midland Heart Limited (202000360)
The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.
Midland Heart Limited (201916194)
The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB made against her. This Service will also investigate the landlord’s complaints handling.
Midland Heart Limited (202003795)
The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision of a reference. The landlord’s response to reports regarding staff conduct. The landlord’s response to concerns raised about repairs and maintenance. The landlord’s complaint handling.
Midland Heart Limited (202003239)
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak in the bathroom.
Midland Heart Limited (202101408)
The complaint is about the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property.
Midland Heart Limited (201913078)
The complaint is about the landlord’s handling of reports of a lack of hot water.
Midland Heart Limited (202002902)
REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Midland Heart Limited (202006003)
The complaint concerns the landlord’s handling of a leak at the resident’s property
Midland Heart Limited (202005414)
The complaint is about:
Midland Heart Limited (201916075)
The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.
Midland Heart Limited (202007704)
The complaint refers to: The landlord’s administration of the resident’s rent account.
Midland Heart Limited (202013436)
The landlord’s response to reports of a leak.
Midland Heart Limited (202002033)
The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of the associated complaint.
Midland Heart Limited (202008032)
REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Midland Heart Limited (202003561)
The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused by the lack of a reliable hot water supply for the period of 96 days.
Midland Heart Limited (201816955)
The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application.
Midland Heart Limited (202013847)
REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Midland Heart Limited (202013704)
The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.