MTVH is one of the UK’s largest housing associations. MTVH believe everyone should have access to a home and the opportunity to live well. If you’re looking for a rewarding career in an organisation that puts people first, MTVH claim you have come to the right place. They’re a team of more than 1,800 who are dedicated to building more affordable homes and creating thriving communities across London, the South East, East Midlands and East of England. MTVH also provide quality care and community regeneration services. People are at the heart of everything MTVH do. That includes their own people too. In return for their hard work they offer their staff a competitive salary, a range of career development opportunities and a diverse, open and inclusive working environment. With a national shortage of affordable housing and increasing demand for social care, there’s never been a more pressing need for the services we provide.
RSH Strapline judgement
Provider: Thames Valley Housing Association Limited
Name or Reg Code change details: None
Regulatory code: L0514
Publication date: 26 October 2022
Governance grade: G1
Viability grade: V2
Regulatory route: Stability Check
Housing Ombudsman
Metropolitan Thames Valley Housing (202125396)
The complaint is about the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this.
Metropolitan Thames Valley Housing (202201700)
The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement.
Metropolitan Thames Valley Housing (202016312)
REPORT COMPLAINT 202105076 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Metropolitan Thames Valley Housing (202016783)
The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling of proofing works to her property. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202108880)
The complaint concerns a rent increase applied by the landlord. .
Metropolitan Thames Valley Housing (202122062)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. Communication with the resident about the replacement windows.
Metropolitan Thames Valley Housing (202009696)
The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the reasonableness of these charges.
Metropolitan Thames Valley Housing (202009220)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. The landlord’s complaints handling.
Metropolitan Thames Valley Housing (202123112)
The complaint is about: The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling of follow-on works. The landlord’s handling of repairs to a leak under the resident’s bath and its handling of follow-on works.
Metropolitan Thames Valley Housing (202112817)
The complaint concerns: the conduct of the landlord’s staff in relation to the resident’s request to move to another property. The associated formal complaint into this matter
Metropolitan Thames Valley Housing (202115012)
The complaint is about the landlord’s response to:
Metropolitan Thames Valley Housing (202101131)
The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202106427)
REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Metropolitan Thames Valley Housing (202015885)
The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy.
Metropolitan Thames Valley Housing (202003059)
The complaint concerns the landlord’s handling of repairs to the guttering.
Metropolitan Thames Valley Housing (202113818)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Metropolitan Thames Valley Housing (202125391)
The complaint is about the landlord’s handling of repairs to the communal door and intercom.
Metropolitan Thames Valley Housing (202118399)
The complaint is about:
Metropolitan Thames Valley Housing (202015271)
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (202119888)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling.
Metropolitan Thames Valley Housing (201903124)
The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling.
Metropolitan Thames Valley Housing (202111953)
The complaint is about the level of compensation offered for repair delays to the resident’s immersion heater.
Metropolitan Thames Valley Housing (202017229)
The complaint is about the landlord’s handling of communal heating repairs.
Metropolitan Thames Valley Housing (202102425)
REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Metropolitan Thames Valley Housing (202106240)
The complaint is about the landlord’s handling of:
Metropolitan Thames Valley Housing (202115414)
The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (202103667)
The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above.
Metropolitan Thames Valley Housing (202017135)
The complaint is about the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their visitors; of a leak in her ceiling; that the communal washing facilities were in a state of disrepair; that the communal bin had not been collected. The complaint also relates to the resident’s request to be relocated. Additionally, the landlord’s complaints handling has also been considered.
Metropolitan Thames Valley Housing (202109014)
The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift.
Metropolitan Thames Valley Housing (202105791)
The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.
Metropolitan Thames Valley Housing (202017126)
The complaint is about the landlord’s response to the resident’s request to privately arrange an EWS1 survey.
Metropolitan Thames Valley Housing (202105708)
The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.
Metropolitan Thames Valley Housing (202009910)
REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Metropolitan Thames Valley Housing (202009590)
The complaint is about information provided by the landlord to the resident about the renewal date of the bathroom.
Metropolitan Thames Valley Housing (202005847)
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
Thames Valley Housing Association Limited (202112333)
The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.
Thames Valley Housing Association Limited (202016194)
The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water in February 2021. The landlord’s handling of the resident’s reports that his radiators were not working in April 2021. The impact the period of having no heating or hot water had on the resident and his family’s health.
Thames Valley Housing Association Limited (202001339)
The complaint is about:
Thames Valley Housing Association Limited (202003011)
The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, and to his subsequent formal complaint.
Thames Valley Housing Association Limited (201904274)
The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined in associated paperwork.
Thames Valley Housing Association Limited (202008787)
The complaint was about the landlord's response to the resident's:
Thames Valley Housing Association Limited (202010454)
REPORT COMPLAINT 202010454 Thames Valley Housing Association Limited 25 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Thames Valley Housing Association Limited (202009548)
The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.
Thames Valley Housing Association Limited (201907582)
The landlords handling of the residents reports concerning gardening and guttering issues.
Thames Valley Housing Association Limited (202013361)
The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling.
Thames Valley Housing Association Limited (202102166)
This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it offered in response.
Thames Valley Housing Association Limited (202108098)
The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.
Thames Valley Housing Association Limited (202110462)
The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
Thames Valley Housing Association Limited (202005483)
The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; that there was disrepair which may allow pests to enter her property. The complaint is also about the landlord’s complaints handling.
Thames Valley Housing Association Limited (202111793)
The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.
Thames Valley Housing Association Limited (202114238)
This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway.
Thames Valley Housing Association Limited (202110750)
The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.
Thames Valley Housing Association Limited (202007961)
The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and antisocial behaviour (ASB).
Thames Valley Housing Association Limited (202017502)
The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated complaint.
Thames Valley Housing Association Limited (202101951)
The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and increase in charges. The landlord’s handling of the resident’s instructions to market the resident’s property on the resident’s behalf. The landlord’s complaint handling.
Thames Valley Housing Association Limited (201912488)
This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the resident’s property. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s response to the resident’s allegations of racism by its staff.
Thames Valley Housing Association Limited (202113301)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance and anti-social behaviour (‘ASB.’) request for reasonable adjustments in communication. complaint through its internal complaints process. subject access requests. concerns about staff conduct. counter allegations against him. lack of consideration of supporting evidence.
Thames Valley Housing Association Limited (202108291)
The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and how this impacted on the sale of their property . The landlord’s response to the resident’s request for a refund for service charges in relation to window cleaning and concierge services. The landlord’s response to the resident’s report of an alleged GDPR breach by one of the resident’s neighbours . The landlord's complaint handling.
Thames Valley Housing Association Limited (202005385)
The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. Handling of the resident’s request to be rehoused.
Thames Valley Housing Association Limited (202118911)
The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its communication around this. The complaint is also about the associated handling of the complaint.
Thames Valley Housing Association Limited (202112605)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling