Livv is a housing business and more. They provide over 13,000 homes across Liverpool City Region and the North West, plus apprenticeships, training, health and local projects to build flourishing communities. According to Livv Housing they are positive, respectful partners who take the lead, do what we say and help others to unlock their potential.
Livv aim to deliver excellent customer service and make it as easy as possible for their customers to deal with them – “it’s important that you feel like you’re getting a great service when you need us.” To ensure this level of customer service is maintained every three months Livv post about how they are doing against some really ambitious targets that they agreed with their Customer Panel, who represent the people living in their homes.
RSH Narrative Regulatory Judgement
Provider: Livv Housing Group
Regulatory code: LH4343
Publication date: 27 April 2022
Governance grade: G1
Viability grade: V1
Reason for publication: Governance upgrade
Regulatory route: In Depth Assessment
This regulatory judgement upgrades Livv Housing Group’s (LHG) governance from G2 to G1 and confirms its existing V1 grade for viability.
Our previous assessment, published in October 2020, upgraded LHG from G3 to G2. It recognised that the provider had strengthened its governance arrangements but that some aspects still required improvement to support continued compliance. Based on evidence gained from an In Depth Assessment (IDA), the regulator now has assurance that LHG has further strengthened its governance arrangements. It has established a new simplified group structure that aligns with its refocused corporate objectives and put in place a new risk and internal controls framework which has enhanced the board’s oversight and control of key risks.
The regulator’s assessment of LHG’s compliance with the financial viability elements of the Governance and Financial Viability Standard is unchanged. Based on evidence gained from the IDA, the regulator continues to have assurance that LHG’s financial plans are consistent with, and support, its financial strategy. The provider has an adequately funded business plan, sufficient security in place, and is forecast to continue to meet its financial covenants under a wide range of adverse scenarios.
Housing Ombudsman
Livv Housing Group (202001516)
The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a communal door; and The landlord’s decision not to advise the resident about a change to its lettings policy.
Livv Housing Group (202125462)
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
Livv Housing Group (202105660)
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
Livv Housing Group (202105994)
The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for transfer.
Livv Housing Group (202010618)
The complaint concerns the landlord’s handling of repairs to the resident’s property, after electrical rewiring work had been carried out.