LiveWest own and manage over 39,000 homes across the South West, from Cornwall to Gloucestershire. They plan to build 7,000 new homes and invest £1bn into the regional economy over the next five years. This is part of LiveWest taking huge steps towards alleviating the region’s housing shortage, in an area of high housing need as well as high house prices which makes accessing housing particularly challenging for many families. LiveWest offer homes for affordable rent and shared ownership sale. They also build homes for private sale, to generate profits which they then use to provide and build more affordable homes. LiveWest say they take the time to listen to, understand and learn from their customers. LiveWest focus on thriving as a business and employer so they can deliver more homes and even better services.
RSH Strapline judgement
Provider: LiveWest Homes Limited
Name or Reg Code change details: None
Regulatory code: 4873
Publication date: 30 March 2022
Governance grade: G1
Viability grade: V1
Regulatory route: In Depth Assessment
Housing Ombudsman
LiveWest Homes Limited (201912691)
REPORT COMPLAINT 201912691 LiveWest Homes Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
LiveWest Homes Limited (202016064)
The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.
LiveWest Homes Limited (202100646)
The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.
LiveWest Homes Limited (202123960)
The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area.
LiveWest Homes Limited (202113388)
The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway.
LiveWest Homes Limited (202111633)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a management transfer.
LiveWest Homes Limited (202016803)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
LiveWest Homes Limited (202007797)
The complaint is about the landlord’s: Response to the resident’s concerns regarding defects which she had reported in respect of the property. Response to the resident’s concerns regarding high energy costs. Response to the resident’s concerns regarding staff conduct. Complaint handling.
LiveWest Homes Limited (202106088)
The complaint concerns the landlord’s handling of electric works at the property. The complaint is also about the landlord’s complaints handling.
LiveWest Homes Limited (202113187)
The complaint is about the landlord’s handling of a meeting with the resident.
LiveWest Homes Limited (202006136)
The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.
LiveWest Homes Limited (202104369)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). The effect of the ASB on the resident’s health.
LiveWest Homes Limited (202001044)
This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the resident about asbestos in the property; property insulation works; the related complaint.
LiveWest Homes Limited (202009742)
The complaint concerns the level of service charges.
LiveWest Homes Limited (202010159)
The resident complained about the landlord’s handling of her request to install a wood burning stove at her property.
LiveWest Homes Limited (202002475)
The complaint is about the landlord’s response to the resident’s request to purchase her property:
LiveWest Homes Limited (202004014)
The complaint refers to: The Landlord’s handling of the Resident’s concerns about the management of the car park at her property. The Landlord’s complaint handling of this matter.
LiveWest Homes Limited (202015383)
REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
LiveWest Homes Limited (202012144)
The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.
LiveWest Homes Limited (202100634)
The resident complained about the landlord’s handling of their request to install security lighting in the garden.
LiveWest Homes Limited (202010096)
The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. The landlord's handling of the resident’s requests to staircase the property. The landlord’s complaint handling. The amount of overcharged rent and the interest offered by the landlord.
LiveWest Homes Limited (202006530)
The complaint is about the landlord’s response to the resident’s reports about:
LiveWest Homes Limited (202001701)
The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments Loss of hot water and gas Use of Personal Data Current kitchen condition
LiveWest Homes Limited (202004865)
REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
LiveWest Homes Limited (202011688)
The complaint is about the landlord’s decision to re-charge the resident for the cost of a door due to the installation of a cat flap.
LiveWest Homes Limited (202011478)
The resident complains about: the landlord’s offer of compensation for damage to personal belongings following a leak at his property. the replacement of his bathroom and the impact this had on him.
LiveWest Homes Limited (202015208)
The complaint is about the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the property (including the kitchen floor repairs). The resident’s request to be moved to a suitable property in a suitable location through the local authority through the landlord The landlord’s complaint handling.