Johnnie Johnson Housing is a not-for-profit housing association dedicated to offering quality affordable homes for independent living. They provide a wide range of quality homes for 7,000 residents in the North West, North East, Yorkshire and Derbyshire. Johnnie Johnson Housing have particular expertise in providing housing and services for older people and their portfolio includes purpose-built retirement properties available for rent, shared ownership and leasehold. Their motto ‘living longer, living better’ underlines their objective of providing safe, secure and affordable homes that residents want to remain in, with the option of a tailored package of support that evolves as the needs of each individual change. As a Housing Association Johnnie Johnson Housing manage a property portfolio worth £120m which includes houses, bungalows, flats, studio apartments and retirement schemes, offering our customers a range of housing choices. Their team of over 200 people supports their residents in their local area through dedicated Customer and Neighbourhood Teams and from their base in Cheadle Hulme with a Customer Services Hub which gives support to both customers and colleagues. Johnnie Johnson Housing receive funding from the Homes and Communities Agency and work in collaboration with local authorities, builders, landowners, and health authorities, voluntary groups and care agencies to provide appropriate homes and services. They also provide services to our residents, other landlords and individuals through our Astraline Alarm Monitoring Service.
RSH Strapline judgement
Provider: Johnnie Johnson Housing Trust Limited
Name or Reg Code change details: None
Regulatory code: L1231
Publication date: 1 December 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
‘Johnnie’ Johnson Housing Trust Limited (202011944)
The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow at its cost.
‘Johnnie’ Johnson H A Ltd (201906066)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.