Jigsaw Group’s main social purpose is to provide quality homes as solid foundations for people to thrive for the rest of their lives. They are one of the largest housing groups in England with around 34,000 homes across the North West and East Midlands and by combining the strengths of two successful housing groups New Charter Group and Adactus Housing Group, Jigsaw creates new and exciting opportunities for tenants and customers. They also placed no. 32 in the 2018 24 Housing Top 50 Landlord survey, just months after their formation. Jigsaw claim to be well placed to respond to challenges including welfare reform, poverty and social exclusion and are committed to tackling the housing crisis and homelessness by building more affordable homes for people to rent and buy. Jigsaw aim to create stronger communities with improved local services through Greater Manchester devolution and new partnerships.

RSH Strapline judgement

• Provider: Jigsaw Homes Group Limited

• Name or Reg Code change details: None

• Regulatory code: LH4345

• Publication date: 24 November 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Jigsaw Homes Group Limited (201910414)

The resident complains about the landlord’s response to his requests for CCTV footage.

Jigsaw Homes North (202001174)

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her kitchen; the resident’s reports of asbestos in the block; the resident’s reports of faulty radiators; the resident’s reports of anti-social behaviour (ASB); the resident’s staff conduct complaint.

Jigsaw Homes Tameside (202000469)

The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property.