January Survey - Do we have trust?

Like it or not we are in a relationship together, and as we all know one of the cornerstones of any relationship is trust. Do we trust one another, if not where has it been broken? If we can establish this we can start to rebuild it.

Housing Association or Resident

Do you work for a Housing Association or are you a resident?

Customer Service Team

I trust the Customer Service Team to correctly handle all enquires and escalate to the correct team:

Ground & Maintenance

I trust the Grounds & Maintenance team have the correct skills and tools to carry out their duties:

Complaint Team

I trust the complaint team to correctly and synthetically handle all complaints in accordance with the published complaint procedure:

Senior Leadership Team

My Housing Association has a strong, dedicated and focused senior leadership team with the correct skillset:

Reputation Management

My Housing Associations' online posts reflect their/our actions and culture: