Housing Solutions is a leading provider of affordable homes in the South East. They were established in 1995 and now own, manage and maintain more than 7,500 homes. Housing Solutions offer a wide range of housing options, including affordable homes to rent, properties to buy under shared ownership, market rent properties, and specialist accommodation for older people and people who need care and support to live within the community. Housing Solutions offer affordable homes to rent, shared ownership schemes, key worker housing, specialist accommodation for older people and people who need support and care to live within the community. All their homes are backed up by a range of housing services, including Housing Solutions own professional team of trades staff who provide a comprehensive repair and maintenance service. Housing Solutions don’t want to be thought of as just another Landlord. Housing Solutions are active members of the local community, and we aim to make a real difference to the lives of our residents. They partner with their tenants to make this happen ensuring that everything we do concentrates on meeting their needs.
RSH Strapline judgement
Provider: Housing Solutions
Name or Reg Code change details: None
Regulatory code: L4073
Publication date: 30 March 2022
Governance grade: G1
Viability grade: V1
Regulatory route: In Depth Assessment
Housing Ombudsman
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
The resident has complained about:
The time taken by the landlord to process their mutual exchange application.
The way their reports of anti-social behaviour were used in terms of the mutual exchange application.