HOUSING SECTOR

Housing 21 Performance Index

An evidence-led view of how Housing 21 performs for residents.

COMING SOON

ABOUT THE LANDLORD

About Housing 21

Housing 21 is a not-for-profit provider of Retirement Living and Extra Care housing for older people. It operates across England, providing rented, shared ownership and leasehold homes alongside care and support services. Its services are delivered through local schemes, with residents supported by local housing managers and housing and care managers.

Landlord type Not-for-profit housing association and registered provider specialising in housing and care for older people

Registration Housing 21. Regulator of Social Housing: L0055.

Homes owned 22,743 properties across the group at 31 March 2026, calculated from the accounts’ accommodation table by excluding homes managed for others. Includes shared ownership, leasehold and 28 employee accommodation properties. Homes under development are excluded.

Homes managed 24,199 properties across the group at 31 March 2026, calculated from the reported 24,216-property portfolio after excluding 17 owned properties managed by others. Includes 1,473 properties managed for other organisations.

Operating area Across England; group accounts also include its Guernsey subsidiary

Regulatory grades C1 consumer / G1 governance / V1 financial viability. Latest judgement published 13 May 2026.

LEADERSHIP

Senior leadership

Chief Executive Bruce Moore

Chief Financial Officer Andy Shaw

Chief Operations Officer Kris Peach

Director of Extra Care Jamie Lindon-Lewis

Director of Retirement Living Kate McArdell-Broome

Director of Finance Amarjit Chand

Director of Legal Services and Company Secretary Paul Hutton

Director of Strategic Asset Management Rupert Lecomber

Director of IT and Systems Darren Ryland

Director of Acquisitions, Sales and Partnerships Steph Ramsden

Board Chair Jane Holbrook

Deputy Chair Suki Kalirai

RESIDENT INFORMATION

Contact Housing 21

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Website

www.housing21.org.uk

General enquiries

0370 192 4000 enquiries@housing21.org.uk

Local housing support

Contact Housing 21 For day-to-day housing and care enquiries, speak to your Local Housing Manager or Housing and Care Manager.

Emergency out-of-hours service

0333 321 6450

Report a repair

Repair reporting information Report repairs to your local manager. If they are unavailable, use the alternative manager’s details on your scheme noticeboard or your Appello tablet where provided.

Resident information

Information for Housing 21 residents Housing information, payments, support and ways to get involved.

Complaints telephone

0303 123 1622 Monday to Friday, 9am–5pm.

Complaints and feedback

Feedback, complaints and compliments feedback@housing21.org.uk Complaints can also be made through your local manager, by telephone, in person or in writing.

Office and postal address

Housing 21
Tricorn House
51–53 Hagley Road
Birmingham
B16 8TP

Freepost complaints address

Freepost RTJE-LEHY-SGLJ
Housing 21 Complaints
Tricorn House
51–53 Hagley Road
Birmingham
B16 8TP

HOUSING SECTOR REPORTING

Latest on Housing 21

Housing Sector reporting and analysis relating to Housing 21.

HOUSING SECTOR REPORTING

Housing 21 reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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