Home Group are a housing association, social enterprise and charity with a turnover of £430m and one of the UK's largest providers of high quality housing and integrated housing, health and social care. They’re proud of the difference that they have made over the last 80+ years and they continue to work hard to support 113,000 customers in 55,000 homes across the UK. Home Group aim is to build homes, independence and aspirations and according to their trophy cabinet we’re pretty good at it! Home Group are the 5th best place to work in the UK, the 4th best in the North East and the 4th best for women. Their apprenticeship programme is award winning; in 2019 Home Group were named large employer of the year and large north east employer of the year in 2020. They’re also a Stonewall top 100 employer, ranked at 40th
RSH Narrative Regulatory Judgement
Provider: Home Group Limited
Regulatory code: L3076
Publication date: 15 November 2022
Governance grade: G1
Viability grade: V2
Reason for publication: Viability regrade
Regulatory route: Stability Check and Reactive Engagement
Regulatory judgement
This regulatory judgement regrades our previous assessment of Home Group Limited’s financial viability from V1 to V2 and confirms its existing G1 grade for governance.
Based on evidence gained from a Stability Check and reactive engagement, the regulator has assurance that Home Group Limited (Home Group) complies with the financial viability elements of the Governance and Financial Viability Standard and that its financial plans are consistent with, and support, its financial strategy. Home Group has an adequately funded business plan with sufficient security in place.
Home Group is investing in its existing homes, with a programme to improve energy efficiency while also continuing to develop new homes. Open market sales are included in Home Group’s development programme which exposes it to housing market risk.
The significant investment Home Group is making, coupled with the current economic uncertainty in relation to inflation and interest rates, means that it has less financial headroom than previously and its capacity to respond to adverse events is reduced.
The regulator’s assessment of Home Group’s compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. On the basis of the Stability Check, the regulator has concluded that there is no evidence to indicate a change to Home Group’s current governance grading.
Housing Ombudsman
Home Group Limited (201912966)
The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.
Home Group Limited (202008927)
The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the resident’s report that its operatives attended without appropriate personal protective equipment (PPE) and did not maintain social distancing and; removal of waste items left outside the resident’s flat.
Home Group Limited (202015585)
The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act accordingly in line with the Equality Act 2010. the landlord’s handling of her complaint.
Home Group Limited (202113815)
This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing the related complaint.
Home Group Limited (202013788)
The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.
Home Group Limited (202109994)
The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.
Home Group Limited (201714878)
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance of improvements that had been made to the property in terms of the valuation and/or the allocation of the proceeds of the sale. How the landlord handled the complaint.
Home Group Limited (202003709)
The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated complaint handling.
Home Group Limited (202009145)
The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request for compensation for the carpet, which was damaged by the leak.
Home Group Limited (202111326)
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
Home Group Limited (201904587)
The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating to this; and how the landlord handled her formal complaint.
Home Group Limited (202012233)
REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Home Group Limited (202016837)
The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has also been investigated.
Home Group Limited (202001298)
The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.
Home Group Limited (201915810)
The complaint is about the landlord’s response to the resident’s reports about: