Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. Hightown believe everyone should have a home and the support they need, so their aim is to build new homes and to provide excellent housing and support. Hightown currently manage over 7,000 homes and employ over 1,000 full and part time staff across the Home Counties. They have an annual turnover of £85.5m million and a development programme that will deliver around 500 new affordable homes each year. Once their houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of Hightown properties are offered to people on local authority housing lists to rent. Hightown also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder. Hightown Support Within is their care and supported living schemes where they work across a diverse range of client groups. These include people with Learning Disabilities (including Autistic Spectrum Disorders), people with Mental Health problems, Young people and adults experiencing Homelessness and women who have survived Domestic Violence. Hightown aim is to help them develop independent living skills, to be involved in decisions regarding their lives and to participate in their local community.
RSH Strapline judgement
Provider: Hightown Housing Association Limited
Name or Reg Code change details: None
Regulatory code: L2179
Publication date: 24 November 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Hightown Housing Association Limited (201915457)
The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he moved into his shared ownership property in November 2019. The resident has complained about the landlord’s handling of his report of a leak in his bathroom. The resident has also complained about the landlord’s actions in relation to the faults in his property following the final complaint response of 15 October 2020.
Hightown Housing Association Limited (202102411)
The leaseholder complains about the landlord’s response to his concerns about a staff member.
Hightown Housing Association Limited (202009452)
The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the Allocations Officer. The landlord’s response to the resident’s concerns regarding the safety of the electrical, water, drainage, and heating systems. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.