Greatwell Homes is a not-for-profit housing association, set up to meet the housing needs of people in Wellingborough and the surrounding areas. Greatwell Homes provide high quality homes and believe in creating friendly communities where people want to live. They’re devoted to building a brighter future for Wellingborough and the surrounding areas.
Their mission statement is: Wellingborough Homes will work successfully with its customers and communities to provide great services and high quality living environments. Greatwell Homes aim to achieve their mission through their five values:
Respect - We will treat each other and everybody who deals with us with respect and recognise everyone as an individual.
Trust - We will be open and honest with our colleagues, customers and external partners and we will deliver on the commitments that we make.
One Team - We will act as one team, working collaboratively and communicating clearly with our customers, to deliver great services.
Efficient and Effective - We will work efficiently and effectively, continuously looking for ways to improve our services and deliver value for money.
Empowered - We will be bold, progressive, seek to empower our customers and be confident in the decisions we make
Greatwell Homes believe that these capture their move towards a provider and enabler of a more diverse range of services and products that support and promote the wellbeing of their customers, employees, the local economy, the local community, the environment and their partners.
RSH Narrative Regulatory Judgement
Provider: Greatwell Homes Limited
Regulatory code: L4509
Publication date: 15 November 2022
Governance grade: G1
Viability grade: V2
Reason for publication: Viability regrade
Regulatory route: Stability Check and Reactive Engagement
Regulatory judgement
This regulatory judgement regrades our previous assessment of Greatwell Homes Limited’s financial viability from V1 to V2 and confirms its existing G1 grade for governance.
Based on evidence gained from a Stability Check and reactive engagement, the regulator continues to have assurance that Greatwell Homes Limited (Greatwell) complies with the financial viability elements of the Governance and Financial Viability Standard and that its financial plans are consistent with, and support, its financial strategy. Greatwell has an adequately funded business plan with sufficient security in place.
Greatwell is increasing investment in its existing homes and this weakens its financial performance. Delivering this investment and meeting inflationary cost increases is challenging in the current economic environment and reduces Greatwell’s capacity to manage adverse events.
The regulator’s assessment of Greatwell’s compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. On the basis of the Stability Check, the regulator has concluded that there is no evidence to indicate a change to Greatwell’s current governance grading. An In Depth Assessment is programmed for December 2022 to March 2023.
Housing Ombudsman
Greatwell Homes Limited (202004324)
The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the property on 4 September 2020 and; Complaint handling.
Greatwell Homes Limited (202009209)
The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.