Great Places Housing Group work all over the north to help neighbourhoods thrive, shine and be truly great places to live. Great Places Housing Group build and look after some of the best affordable housing around and provide all sorts of community support, always with passion, imagination and dedication. Great Places strives to be an all-round a force for good, whether regenerating an area, commissioning outstanding architecture, advising residents on how to be ‘green’ and save money, helping to kickstart training and jobs, organising community events or helping new homeowners onto the property ladder. Great Places looks at the bigger picture with one ultimate aim – to improve the lives of everyone who lives in our communities.
RSH Strapline judgement
Provider: Great Places Housing Group Limited
Name or Reg Code change details: None
Regulatory code: L4465
Publication date: 8 December 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Other providers included in the judgement
Great Places Housing Association, Plumlife Homes Limited
Housing Ombudsman
Great Places Housing Association (202118432)
The complaint is about: The landlord’s response to the activation of the resident’s carbon monoxide alarm. The landlord’s handlining of the resident’s complaint
Great Places Housing Association (202001773)
The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. Refusal to refund car parking charges for the period when the resident was not living at the property.
Great Places Housing Group Limited (201913746)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Great Places Housing Association (202003896)
The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The landlord’s response to the resident’s reports of staff conduct. The landlord’s handling of the installation of a shower and floor coverings.
Great Places Housing Association (202108718)
The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.
Great Places Housing Association (202122850)
The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.
Great Places Housing Association (202117663)
The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units and is of poor quality.
Great Places Housing Group Limited (202000780)
REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]