Futures Housing Group are a growing not-for-profit business which provides around 10,000 affordable homes throughout the East Midlands, with more than 6,000 homes in Derbyshire and Nottinghamshire and over 3,500 in Northamptonshire. By 2023 they aim to have developed 2,200 more new homes for rent, homes for sale, shared ownership and private-market rent. As well as claiming to be a great landlord and supporting communities, they provide excellent housing and support services for their customers and the local community. Innovation is key to Futures Housing approach and they are working to deliver on the region’s priorities by providing high quality housing and support, tackling financial exclusion, expanding opportunities for employment and training and leading neighbourhood regeneration. Futures Housing operate throughout Derbyshire, Nottinghamshire and Northamptonshire with bases in Daventry and Ripley. They also own a commercial development company, Limehouse; and they co-own a further education provider, Access Training.

RSH Strapline judgement

• Provider: Futures Housing Group Limited

• Name or Reg Code change details: None

• Regulatory code: L4502

• Publication date: 27 October 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Futures Homescape Limited (202000161)

The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.

Futures Housing Group Limited (202004109)

The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of the associated complaint.