HOUSING SECTOR

Futures Housing Group Performance Index

An evidence-led view of how Futures Housing Group performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Futures Housing Group

Futures Housing Group is a not-for-profit housing group operating across the East Midlands. Its housing includes social and affordable rented homes, shared ownership, supported and sheltered accommodation, market rent and Rent to Buy. The group provides landlord services, repairs and support for residents, alongside investment in existing homes and the development of new housing.

Landlord type Not-for-profit housing group
Registration Futures Housing Group Limited — RSH registration L4502
Homes owned 10,867 group housing units at 31 March 2026 — 10,863 owned and managed by Futures, plus 4 owned units managed by others
Homes managed 11,056 group housing units at 31 March 2026 — including 193 managed but not owned. Figures include supported and sheltered accommodation.
Operating area East Midlands
Regulatory grades G1 / V1 — judgement published 17 December 2025. Consumer standards not yet assessed.
LEADERSHIP

Senior leadership

Group Chair Pauline Davis
Vice Chair and Senior Independent Director Gary Middleton
Group Chief Executive Officer Tim Mulvenna
Group Director, Finance and Growth Ian Skipp
Interim Group Director of People and Change Darren Turner
Group Director, Customer Experience Helena Thompson
Group Director, Housing and Communities Sarah Dace
Head of Customer Experience Emily Riley
RESIDENT INFORMATION

Contact Futures Housing Group

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone
0300 456 2531 Monday to Thursday, 8.30am–5pm; Friday, 8.30am–4.30pm. Use the same number for emergency repairs outside opening hours.
Online enquiries
Send a customer enquiry For emergencies, call rather than using a web form.
Official website
futureshg.co.uk
Contact and enquiries
Ways to contact Futures
Resident services
Customer Contact Hub Request repairs and rent statements, update your details and access tenancy forms.
Repairs
Repairs information and reporting For emergency repairs, call 0300 456 2531. The out-of-hours service makes immediate hazards safe.
Complaints
Comments, compliments and complaints
Customer correspondence address
Customer Services Team
Futures Housing Group
PO Box 141
Innovation House
Coniston Court
Blyth
NE24 9FQ
Registered office
Futures House
Building 435
Argosy Road
Castle Donington
DE74 2SA
HOUSING SECTOR REPORTING

Latest on Futures Housing Group

Housing Sector reporting and analysis relating to Futures Housing Group.

HOUSING SECTOR REPORTING

Futures Housing Group reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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