Freebridge Community Housing is the largest not for profit housing provider in West Norfolk. They own and manage close to 7,000 homes in total, with about half of these being in and around King’s Lynn. They claim to be committed to their vision of “Developing Homes and Creating Opportunities for People within West Norfolk”. Freebridge was established in April 2006 and since then has been continually evolving to meet the individual needs of their customers and the changing requirements within the housing sector. A key priority has been ensuring delivery on their promise to customers to deliver a major home improvement programme by their 2012 deadline. In addition Freebridge are dedicated to working with local partners to address wider social issues such as community development, customer engagement and the tackling of anti-social behaviour.

RSH Strapline judgement

• Provider: Freebridge Community Housing Limited

• Name or Reg Code change details: None

• Regulatory code: L4463

• Publication date: 15 December 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Freebridge Community Housing Limited (202123596)

The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.

Freebridge Community Housing Limited (202109575)

This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property.