Flagship Homes build homes, let, improve and maintain them for people in need. They claim they don’t simply want to make a difference to their customers and their communities – we want to solve the housing crisis too.

Flagship Group has over 32,000 homes and is financially strong. They’re structured in a way that allows them to have the biggest impact towards solving the housing crisis. The Flagship Group is made up of housing, repairs, and gas subsidiaries, along with their own homelessness charity.

RSH Strapline judgement

• Provider: Flagship Housing Group Limited

• Name or Reg Code change details: None

• Regulatory code: 4651

• Publication date: 17 November 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Flagship Housing Group Limited (201915211)

The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal excrement at the property. The resident’s tenancy being transferred from one housing provider to another without his knowledge. The landlord’s complaint handling.

Flagship Housing Group Limited (202005674)

The resident complained about the landlord’s response:

Flagship Housing Group Limited (202006196)

The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.

Flagship Housing Group Limited (202102407)

REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Flagship Housing Group Limited (202113213)

The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.