First Choice Homes Oldham are a housing association based in Oldham, Greater Manchester with a mission to provide great homes and improve lives. First Choice began their journey in 2011 and now own and manage more than 11,500 homes across Oldham and surrounding areas. They are also building 700 more homes by 2026 to help tackle the shortage of affordable housing. First Choice Homes claim to be a forward-thinking social landlord focused on delivering services that meet their customers’ needs; providing high quality, sustainable homes; achieving the best for its neighbourhoods; and being a company where colleagues can be their best selves and get the most out of their working lives.

RSH Strapline judgement

• Provider: First Choice Homes Oldham Limited

• Name or Reg Code change details: None

• Regulatory code: 4582

• Publication date: 8 December 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

First Choice Homes Oldham Limited (202012538)

The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden to be replaced due to health and safety concerns.