Estuary Housing Association has a strong and clear regional commitment within Essex. They claim to work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District. Estuary Housing Association currently own and manage over 4600 properties. They are always looking at ways to increase the number of homes they can offer and believe it is important to build communities not just homes. They are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Estuary Housing Association residents are at the heart of everything they do, their views are important to Estuary Housing Association in helping shaping future services. Estuary Housing Association have around 320 employees, two thirds of whom work providing care and support to people with learning disabilities. They also have an army of dedicated people behind the scenes providing a variety of services including, rent collection, gardening, estate management and working on projects to build new houses.

RSH Strapline judgement

• Provider: Estuary Housing Association Limited

• Name or Reg Code change details: None

• Regulatory code: L3535

• Publication date: 8 December 2021

• Governance grade: G2

• Viability grade: V2

• Regulatory route: Stability Check

Housing Ombudsman

Estuary Housing Association Limited (202107783)

The complaint is about the landlord’s response to the resident’s request for compensation for an injury.

Estuary Housing Association Limited (202102612)

The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under a management move. The resident has also complained about the measures used by the landlord to tackle antisocial behaviour (ASB), specifically threats and intimidation.